Kendra Livers
Radcliff,KY
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Electronic Health Technician
Norton Healthcare
02.2023 - 06.2024
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Tracked and monitored requests for medical records release.
- Followed exact procedures for handling transfers and other releases of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scanned and uploaded medical records into electronic medical records system.
Quality Control Clerk
Rue Gilt Groupe
03.2020 - 02.2023
- Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
- Inspected items and compared against standards to meet regulatory requirements.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Reviewed production processes and identified potential quality issues.
- Collected and analyzed data to measure effectiveness of quality control processes.
Warehouse Associate
Rue Gilt Groupe
09.2018 - 03.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Helped train new employees in safe practices and warehouse procedures.
Direct Support Professional
ResCare
08.2013 - 09.2015
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Mental Health Technician
Lincoln Trail Behavioral Health System
10.2010 - 08.2012
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Counseled and mentored clients on substance use and life choices.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
Education
Certification - Business Administration
The Medical Institute of Kentucky
Bowling Green, KY05.2021
Associate of Applied Science - Medical Assisting
Pinnacle Career Institute
Kansas City, MO10.2014
Skills
- HIPAA Compliance
- Data Entry
- Document Scanning
- File Organization
- Paperwork Processing
- Medical Records Management
- EMR / EHR
- Medical Release of Information ROI processes
- Records Review
- Epic Systems
- Medical office administration
Certification
- CNP - Certified Notary Public - Expiration Date: 2/20/2027
Timeline
Electronic Health Technician
Norton Healthcare
02.2023 - 06.2024
Quality Control Clerk
Rue Gilt Groupe
03.2020 - 02.2023
Warehouse Associate
Rue Gilt Groupe
09.2018 - 03.2020
Direct Support Professional
ResCare
08.2013 - 09.2015
Mental Health Technician
Lincoln Trail Behavioral Health System
10.2010 - 08.2012
Certification - Business Administration
The Medical Institute of Kentucky
Associate of Applied Science - Medical Assisting
Pinnacle Career Institute
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