Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Lowery-Hill

McKinney,TX

Summary

Performance-driven Revenue Cycle Management professional with extensive success leading teams to exceeding goals while optimizing revenue, improving organizational performance and providing strategic planning.

Overview

23
23
years of professional experience

Work History

Government Accounts Receivable Manager

Vibra Healthcare
Irving, Texas
10.2014 - Current
  • Manage a team of twelve staff in the Billing and Government departments.
  • Manage billing, government collections account follow up, and claim denials.
  • Correspond with staff to ensure key client deliverables and revenue goals are met.
  • Provide direction, manage performance, training and development, administer company policies and foster positive relations.
  • Remain current with laws and regulations related to billing and payer trends.
  • Prepare staff for monthly A/R calls.

McKesson
Plano, Texas
01.2013 - 08.2014
  • A national provider of healthcare management and technology services with a substantial client base including leading physicians, hospitals, health systems, and health risk organizations.

Client Services Manager

OMEGA HEALTHCARE
03.2011 - 12.2012
  • Responsible for interfacing with the client's designated team and the designated Omega operational team.
  • Maintain the Open Item Action Log for all designated clients.
  • Mediate the Client/Operations call to discuss the open items.
  • Act as liaison between the Client's operational team and Omega's operations team to insure any issues are addressed in a timely manner and to the Client's satisfaction.
  • Provide the Omega operational team updates and/or training on any necessary accounts receivable information such as payer updates.
  • Identify any potential production issues that may occur.
  • Provide client with monthly documentation on trends identified and steps taken to insure resolution of claims.
  • Conduct a monthly site visit to assigned clients to insure SLA satisfaction.
  • Provide patient revenue management support throughout the revenue cycle, to include but not limited to: Billing and Collections, Payment Posting, Pre-Registration, Charge Entry and Coding.
  • Develop relationships with assigned Clients in order to process information or resolve issues in order to receive accurate reimbursement and optimize customer satisfaction.
  • Perform trend analysis of accounts receivables, denials review and resolution.
  • Conduct audits on work and determines additional training and counseling that may be required due to the results of the audit; including, providing recommendations, guidance, and implementing solutions to improve results.

Medical Accounts Receivable Specialist/Biller

MEDIX STAFFING SOLUTIONS, Methodist Richardson Medical Center
Richardson, TX
03.2009 - 08.2009
  • Reviewed and researched problem Medicaid and Medicare claims to ensure proper payment according to reimbursement schedule.
  • Generated aging reports and identified unpaid claims or disputed charges/claims and initiate subsequent requests for payments.
  • Review any denials and works towards resolution of the claim.
  • Ensured that billing was completed accurately and within the filing limit.

Business Operations Analyst

SOUTHWEST IMAGING
Dallas, TX
05.2006 - 02.2009
  • Organized all aspects of specific outside reads daily operational activities.
  • Performed monthly invoicing and accounts receivable reporting to ensure control and status of radiologist's reports, accurate invoicing and reimbursement from sites.
  • Managed patient billing and collection for specific outside read sites as needed.
  • Prepared weekly reports for each Supervising Physician and monthly reports for the Business Committee meeting.

Government Collector/Biller-CBO

BAYLOR HEALTHCARE SYSTEMS
Dallas, TX
10.2003 - 04.2006
  • Responsible for government collection/billing for Baylor Irving, Grapevine and Waxachie TX.
  • Worked daily on the FSS system to check status of inpatient and outpatient claims.
  • Billed claims to secondary insurance companies for coinsurance and deductible amounts.
  • Filed appeals, identified overpayments and wrote up debit and credit balances.

Billing/AR Supervisor

D-MED CORPORATION
Plano, Farmerville, TX, Louisiana
09.2001 - 02.2003
  • A highly respected company in the area of Accounts Receivable, Business Office and Physician Practice Management.
  • The consulting practice assists healthcare providers in the areas of Operational reviews, Implementations, Interim Managers, turnarounds, process improvements, staff training, Implementing Key Indicator Performance Reporting, and Policies and Procedures, Ensured that billing was completed accurately and on time for a Critical Access Hospital.
  • Provided work direction and review for five billing clerks.
  • Responsible for submitting clean claims and follow up with Medicare, Medicaid and Commercial Insurance.
  • Performed various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.
  • Prepared reports of billing activity for the Business Office Director.

Sr. CBO Manager

05.2013
  • Managed four supervisors and fifty-one staff in the cash applications, customer service and training/quality assurance departments.
  • Assist the CBO Director in various employment related matters including hiring, training, orienting, disciplining, and evaluating performance.
  • Develops and implements record keeping systems, forms, policies and procedures related to billing, processing payments, and customer service.
  • Identifies and resolves problems and inconsistencies and implements appropriate corrective procedures.
  • Drafts departmental policies and procedures for CBO Director to review.
  • Assists CBO Director with compliance issues.
  • Communicates and coordinates accounting policies, practices, and procedures with department and company managers and officials, vendors, reporting agencies, clients, customers and the public.
  • Oversees the daily and monthly closing functions.
  • Reviews and submits for authorization by the Client patient account write offs and refunds.
  • Ensures that all balancing and accounting information is forwarded to MED3000 and Client accounting department in a timely fashion.
  • Manages the distribution of month-end reports.
  • Functions as a liaison with Account Managers and Client and staff regarding posting and customer service issues.
  • Oversees audit and data entry activities routinely to facilitate the accuracy and quality of the data entered and maintained.
  • Monitors volume indicators to ensure that employee performance standards are being achieved.
  • Reviews the work logs of payment posters and patient account representatives on a weekly basis to ensure that production standards are being met.
  • Ensures Supervisors are meeting or exceeding daily production and reconciliation standards.

Accounts Receivable Representative

US Oncology
Richardson, Texas
  • Worked as a contract employee with a large oncology healthcare provider.
  • Accountable for follow-up on assigned accounts in a timely manner.
  • Collected and posted Hospital and Outpatient charges.
  • Resolved billing problems and answered patient questions.
  • Performed audits and file appeals as needed.
  • Trained employees on the Florida Medicaid System.

Coordinator

Interim
Baltimore, Maryland
  • Worked as Interim Coordinator for five facilities with one of the largest providers of long-term care, Mariner Healthcare.
  • Centralized Accounts Receivable activities for Maryland and Florida facilities to the corporate office.
  • Assisted facilities with their back-office Accounts Receivable activities.
  • Insurance verification, payer sequencing, charge entry, billing, collections, payment posting and appeals.
  • Worked side by side with the Regional Controller and National Receivables Manager in development and Implementation of Accounts Receivable policies and procedures for their Central Business Office.

Education

AAPC (American Association of Professional Coders
2012

AAHAM (American Association of Healthcare Administrative Management
2011

Richland Community College
1991

General Studies

Hillside High School
Durham, NC
1988

Skills

    Soft wares MS Windows, MS Word, Microsoft Office, Lotus Notes, Internet, Excel, Meditech, Vantage, DDE, FISS, Florida Shared System, Mutual of Omaha, Patcom, Premis, Passport, Centricity, Flowcast, Groupcast, Vision, Realmed, and various Medicaid billing systems

  • accounting, accounts receivables, Accounts Receivable, Billing, billing systems, closing, consulting, contracts, Controller, counseling, credit, Client, Clients, customer satisfaction, customer service, customer service and training, data entry, debit, direction, documentation, staff training, fashion, filing, forms, Government, healthcare management, hiring, Insurance, invoicing, long-term care, Lotus Notes, Director, Mediate, Meditech, Access, back-office, Excel, Microsoft Office, Office, MS Windows, MS Word, works, Monitors, oncology, processing payments, payroll, Policies, posters, Coding, quality, quality assurance, read, record keeping, reporting, requirement, Supervising, phone, trend, Vision

Timeline

Government Accounts Receivable Manager

Vibra Healthcare
10.2014 - Current

Sr. CBO Manager

05.2013

McKesson
01.2013 - 08.2014

Client Services Manager

OMEGA HEALTHCARE
03.2011 - 12.2012

Medical Accounts Receivable Specialist/Biller

MEDIX STAFFING SOLUTIONS, Methodist Richardson Medical Center
03.2009 - 08.2009

Business Operations Analyst

SOUTHWEST IMAGING
05.2006 - 02.2009

Government Collector/Biller-CBO

BAYLOR HEALTHCARE SYSTEMS
10.2003 - 04.2006

Billing/AR Supervisor

D-MED CORPORATION
09.2001 - 02.2003

Accounts Receivable Representative

US Oncology

Coordinator

Interim

AAPC (American Association of Professional Coders

AAHAM (American Association of Healthcare Administrative Management

Richland Community College

General Studies

Hillside High School

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Kendra Lowery-Hill