Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Lux

Hoschton,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Secondary Marketing Specialist

First Commonwealth Mortgage
02.2023 - Current
  • Managed a high volume of loan files, maintaining organization and accuracy throughout the post-closing process.
  • Communicated proactively with clients to address concerns or answer questions related to their loans after closing.
  • Conducted audits on closed loans to identify areas for improvement and ensure adherence to compliance standards.
  • Supported sales teams in addressing client needs following loan closure, fostering positive relationships and encouraging repeat business.
  • Refined product positioning based on customer feedback, resulting in increased sales conversions.

Loan Processor

First Commonwealth Mortgage
11.2018 - 02.2023
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.

Personal Banker

The Farmers National Bank Of Emlenton
08.2015 - 11.2018
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.

Education

Bachelor of Science - Strategic Communications

Clarion University of Pennsylvania
Clarion, PA
05.2015

Skills

  • Vendor Relations
  • Customer Research
  • Client Needs Assessment

Timeline

Secondary Marketing Specialist

First Commonwealth Mortgage
02.2023 - Current

Loan Processor

First Commonwealth Mortgage
11.2018 - 02.2023

Personal Banker

The Farmers National Bank Of Emlenton
08.2015 - 11.2018

Bachelor of Science - Strategic Communications

Clarion University of Pennsylvania

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Kendra Lux