Kendra Mable Hixson
Americus,GA
Summary
Seasoned professional with 13 years of experience seeking a Customer Support role. Skilled in handling inbound calls, resolving customer complaints, and ensuring satisfaction. Proven leadership in customer service and adept at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Digital Personal Shopper
Walmart
02.2023 - Current
- Execute accurate order fulfillment by reviewing and preparing customer selections, maintaining meticulous attention to detail to guarantee order precision
- Implement strategic product substitutions in consultation with customers to ensure continued satisfaction and service excellence
- Proactively address inventory discrepancies, ensuring timely communication and resolution of out-of-stock merchandise issues
Customer Service Representative
Cinga PBM Commercial
10.2022 - 02.2023
- Managed a high volume of inbound customer inquiries regarding medical claims, benefits, and eligibility, ensuring accurate information was provided and members' needs were promptly addressed
- Demonstrated proficiency in multitasking by efficiently navigating through various applications and systems during continuous back-to-back calls
- Utilized strong problem-solving abilities to address and resolve customer complaints, achieving one-call resolution and enhancing overall customer satisfaction
Call Center Customer Service Representative
Global Medical Response
09.2021 - 04.2022
- Managed a high volume of inbound and outbound calls, ensuring customer inquiries and concerns were addressed with clarity and efficiency
- Provided effective problem-solving strategies to resolve customer issues, leading to enhanced satisfaction
- Coordinated the scheduling of medical appointments and transportation services, facilitating customer access to healthcare resources
Shift Leader
Save-A-Lot
05.2020 - 09.2021
- Managed financial transactions and oversaw cash flow to ensure accurate accounting and secure handling of store revenues
- Served as a key point of contact for customer inquiries, effectively resolving concerns and maintaining high satisfaction levels, while consistently communicating operational insights to senior management
Shift Lead
Subway
09.2018 - 05.2020
- Managed daily opening procedures, including preparation of fresh ingredients and setup of the service area, ensuring operational readiness for business hours
- Coordinated staff schedules and supervised compliance with health and safety regulations, maintaining a high standard of cleanliness and food handling practices
- Oversaw financial responsibilities, handled customer service issues effectively, and implemented waste reduction strategies, contributing to improved efficiency and customer satisfaction
Extractor
Tara Food
05.2017 - 09.2018
- Maintained a hygienic production environment by systematically cleaning and organizing, ensuring compliance with safety and quality standards
- Assisted in the operational workflow by loading materials, measuring ingredients, and managing equipment, contributing to the efficiency of the production process
Jco
Sumter YDC
09.2016 - 03.2017
- Ensured the safety and security of incarcerated youth through vigilant supervision, accurate headcounts, and effective de-escalation of physical conflicts
- Monitored health concerns, accurately documented medical conditions, and adhered to protocols for medication distribution to maintain inmate well-being
Shift Leader and Cashier
Save Alot
06.2010 - 11.2016
- Managed office administrative tasks, including data entry, record-keeping, and coordination of incoming and outgoing correspondence
- Monitored inventory levels, ensuring the consistent availability of necessary office supplies
- Supported store management in training staff and implementing safety, security, and sanitation protocols in compliance with company standards
- Oversaw store operations in the manager's absence, leading the team to achieve sales targets and maintain a customer-focused shopping environment
Janitorial
Bishop Cleaning Care, Inc
01.2015 - 11.2015
- Maintained high standards of cleanliness across various surfaces and spaces by ensuring thorough sweeping, mopping, scrubbing, vacuuming, and dusting
- Sanitized and restocked restrooms, polished furniture and fixtures, and ensured clear, streak-free windows and mirrors for an enhanced aesthetic and hygienic environment
- Adhered to safety protocols and effectively communicated with management to uphold quality assurance and customer satisfaction in facility maintenance
Education
Associate Degree - Criminal Justice
South Georgia Technical College
Americus, GA05.2018
Diploma - Criminal Justice
South Georgia Technical College
Americus, GA05.2015
High school diploma -
Americus Sumter County High School
Americus, GA05.2009
Skills
- Ability to Direct the Work of Others
- Data Entry
- Written and Oral Communication
- Customer Relations
- Strong Interpersonal Skills
- Ability to Work as Part of a Team
- Computer Proficiency
- Active listening
- Shift Supervisor
- Food Service
- Navigational Skills
- Troubleshooting
- Customer Service
- Team Member
- Food Preparation
- Loss Prevention
- Affiliate Marketing
- Telemarketing
- Customer Relationship Management
- Microsoft Excel
- Time Management
- Documentation Review
- Sales
- Retail
- Customer Support
Timeline
Digital Personal Shopper
Walmart
02.2023 - Current
Customer Service Representative
Cinga PBM Commercial
10.2022 - 02.2023
Call Center Customer Service Representative
Global Medical Response
09.2021 - 04.2022
Shift Leader
Save-A-Lot
05.2020 - 09.2021
Shift Lead
Subway
09.2018 - 05.2020
Extractor
Tara Food
05.2017 - 09.2018
Jco
Sumter YDC
09.2016 - 03.2017
Janitorial
Bishop Cleaning Care, Inc
01.2015 - 11.2015
Shift Leader and Cashier
Save Alot
06.2010 - 11.2016
Associate Degree - Criminal Justice
South Georgia Technical College
Diploma - Criminal Justice
South Georgia Technical College
High school diploma -
Americus Sumter County High School
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