Kendra Madison
Fort Wainwright
Summary
Dynamic Pharmacy Technician with proven expertise at Giant Eagle in medication dispensing and customer service. Skilled in workflow optimization and problem-solving, I enhanced patient satisfaction through efficient prescription processing. Adept at maintaining confidentiality and adhering to safety protocols, I consistently fostered a collaborative team environment while training new staff. While at Giant Eagle I became certified in CPR and trained to give immunizations after taking and passing the APhA immunization course provided by my employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Giant Eagle
08.2022 - 09.2025
- Assisted pharmacists in preparing and dispensing medications and vaccinations accurately.
- Maintained inventory levels of pharmaceuticals and supplies efficiently.
- Learned and adhered to safety protocols for handling hazardous materials.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Barista
Starbucks
10.2021 - 08.2022
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, fostering positive relationships with diverse clientele.
- Operated espresso machines and other equipment, ensuring cleanliness and functionality.
- Maintained inventory levels of coffee beans, syrups, and supplies through regular stock checks.
- Collaborated with team members to create a welcoming atmosphere and efficient service flow.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Shift Leader
Panera Bread
06.2020 - 09.2021
- Supervised team members during shifts to ensure optimal service and operational efficiency.
- Trained new employees on procedures, safety protocols, and customer service standards.
- Managed inventory levels and conducted stock assessments to maintain product availability.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Alliance High School
Alliance, OH05.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Drug safety
- Pharmaceutical calculations
Certification
American Red Cross Basic Life Support
APhA Pharmacy Based Immunization Administration by Pharmacy Technicians
Timeline
Pharmacy Technician
Giant Eagle
08.2022 - 09.2025
Barista
Starbucks
10.2021 - 08.2022
Shift Leader
Panera Bread
06.2020 - 09.2021
Alliance High School
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