Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kendra Maghoney

Kendra Maghoney

Santa Cruz,CA

Summary

Hospitality professional with over 25 years of experience in guest services, event coordination, and staff supervision. Dedicated to delivering exceptional resort experiences through team leadership, customer satisfaction, and operational excellence. Seeking a Hotel Hospitality Management role in a dynamic resort setting.

Experienced program professional ready to drive impactful results. Skilled in project management, strategic planning, and team leadership. Strong focus on collaboration and adaptability ensures reliable performance and seamless adjustment to changing needs. Known for effective communication, problem-solving, and fostering productive team environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Program Director

Monterey Bay Teen Challenge Women’s Center
03.2020 - Current
  • - Oversaw residential operations for up to 30 residents, ensuring safety, cleanliness, and structured routines.
  • - Rehabilitation Counselor, conflict resolution and mentorship in high-stress environments.
  • - Maintained records, intakes, and compliance documentation with confidentiality - HIPPA.
  • - Facilitated Training, mandatory Staff meetings and student group sessions fostering a supportive and welcoming atmosphere.

Wine Ambassador

Wente Vineyards
09.2014 - 12.2018
  • - Hosted vineyard tours and wine tastings, promoting brand awareness and sales.
  • - Delivered engaging presentations tailored to diverse guest groups.
  • - Handled reservations and provided concierge-level customer support.

Event Coordinator & Bartender

Creative Catering
06.2014 - 12.2018
  • - Planned and executed high-end events, ensuring seamless logistics and premium service.
  • - Managed vendor communication, client preferences, and last-minute changes with professionalism.
  • - Delivered prompt and courteous bartending services for weddings and corporate events.

Bar Manager & Server

Redcoats Pub
01.2007 - 04.2015
  • - Supervised front-of-house operations and trained staff in service standards.
  • - Enhanced customer retention through relationship-building and service excellence.
  • - Maintained POS systems, cash handling, and inventory management.

Education

Bachelor of Science - Environmental Engineering

Humboldt State University
01.2002

Skills

  • Guest experience management
  • Event Planning & Coordination
  • Staff development and team leadership
  • Conflict resolution expertise
  • Guest relations support
  • Food and beverage management
  • Budget management
  • Hospitality Sales & Upselling
  • Safety & Compliance Standards
  • Skilled at prioritizing tasks in high-demand situations

Certification

  • Certified Kitchen Manager, ServSafe (expires 2025)
  • Fire Safety Certified
  • Wine Academy Certification
  • Mandated Reporter & Confidentiality Training

Timeline

Assistant Program Director

Monterey Bay Teen Challenge Women’s Center
03.2020 - Current

Wine Ambassador

Wente Vineyards
09.2014 - 12.2018

Event Coordinator & Bartender

Creative Catering
06.2014 - 12.2018

Bar Manager & Server

Redcoats Pub
01.2007 - 04.2015

Bachelor of Science - Environmental Engineering

Humboldt State University

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