Summary
Overview
Work History
Skills
Timeline
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Kendra Malheiro

New York,NY

Summary

Authentic, Passionate, Collaborative & Strategic Vice President offering 30 years of retail experience spanning both specialty and luxury brands. Efficient leader adept in employee conflict by actively listening, mediating and resolving complex problem resolution. Influential thought partner, leading talent strategy design and implementation that is focused on development improvement, long term growth and retention. Astute and proactive leader possessing elevated business and operations acumen honed through diverse retail industry knowledge. Keen organizational, interpersonal, forecasting and communication skills. Excels in fostering, nurturing and maintaining cohesive relationships across the organization that drive results. Centered in creating an empathetic and inclusive environment that motivates and inspires talent at all levels with an emphasis on building meaningful employee engagement to deliver an exceptional client experience.

Overview

24
24
years of professional experience

Work History

VICE PRESIDENT, HUMAN RESOURCES

Tiffany Americas
New York, NY
01.2024 - Current
  • Developed and implemented strategic initiatives to support The Landmark's status as the highest-performing store/market at Tiffany & Co.
  • Initiated a new incentive program in partnership with the VP/GM to motivate key leaders and high-performing client advisors.
  • In collaboration with the Commercial VP and Retail Learning, developed The Landmark Onboarding Program for all new hires.
  • Optimized talent acquisition, elevating the current team to represent raising the rate of jewelry proficiency among new employees from 28% in 2023 to 70% in 2024.
  • Conducted quarterly talent assessments to ensure alignment with Tiffany & Co. competencies.
  • Aligned leadership around company vision and priorities.
  • Partnered with the Global Learning & Development team to develop tailored educational initiatives for the leadership team. These initiatives were designed to not only challenge, but also broaden their leadership capabilities, while providing clear insights into their roles in driving the store's overall success.
  • Facilitated and guided the Culture of Elevation Workshop across Landmark, enhancing employee engagement with Tiffany & Co. brand ethos and competitive position.
  • Advanced inclusion efforts through consistent collaboration with the Global DEI team.
  • Identified areas of improvement in HR processes through research and analysis of current systems.
  • Executed inaugural Thrive Global Event with featured speaker Ariana Huffington, coinciding with the launch of My Tiffany’s.

SENIOR DIRECTOR, HUMAN RESOURCES

Louis Vuitton Americas
New York, NY
01.2023 - 01.2024
  • Orchestrated the People Strategy for the Northeast Region, encompassing 20 stores and over 450 employees, which contributed significantly to the region delivering the third highest annual revenue in the Americas
  • Co-created an innovative onboarding program for Regional Vice Presidents in collaboration with the SVP of Stores, playing a pivotal role in assimilating RVPs throughout 2022 and 2023
  • In partnership with the Senior HRD on the West Coast, tapped into US HR trends to formulate recommendations that boosted HR organizational efficiency and effectiveness in both Retail and Corporate
  • Worked closely with cross-functional departments to overhaul training, career pathing, and development plans
  • Her efforts were instrumental in achieving a notable 30-point improvement in employee retention rates in 2023 in comparison to 2020
  • Collaborated with Talent Acquisition to devise and execute an inclusive leadership hiring strategy that significantly improved diversity representation within the region
  • Proactively developed succession planning and promotion pathways leading to an impressive number of internal promotions—90 in total during 2022—facilitating mobility across Louis Vuitton Corporate and other prestigious LVMH brands such as Fendi, Bulgari, Christian Dior, Rimowa, Loro Piana, and Tiffany & Co
  • Selected for the distinguished role of collaborating with the Louis Vuitton Global Paris Team on developing 'My Horizon,' a new core HR platform tailored for the US market
  • Her efforts culminated in a successful launch in October 2023

HUMAN RESOURCES DIRECTOR

Louis Vuitton Americas
New York, NY
01.2020 - 12.2022
  • Enhanced company performance by spearheading comprehensive talent acquisition strategies and implementing robust performance management systems
  • Her focus on employee relations and succession planning was integral to achieving double-digit sales growth in 2021 within a dynamic market
  • Worked collaboratively with Talent Acquisition to refine recruitment practices to attract and retain top talent amid an intensely competitive landscape in the Northeast Region
  • In partnership with VP of DEI, Shona Pinnock, actively promoted inclusivity by hosting DEI Breakfasts & Lunches across the Northeast Region's metros
  • These insightful sessions were instrumental in establishing the DEI Brand Ambassador program at Louis Vuitton Americas, showcasing our commitment to creating an inclusive workplace culture
  • Successfully recruited, hired, onboarded, and developed two HR Managers for high-profile Louis Vuitton markets
  • Through guidance and continuous communication, provided essential direction and fostered the professional growth of the HR team
  • Collaborated with Corporate Development to contribute content for Leadership Development training programs
  • Additionally, co-led the MIT Program in 2022, demonstrating dedication to nurturing future leaders within the organization
  • Assisted Compensation & Benefits, Employee Relations and General Counsel to modify policies and practices as necessary to ensure HR policies and procedures are being adhered to fairly and consistently
  • Implemented the new performance management experience to support and drive employee performance

STORE MANAGER

Louis Vuitton Americas
New York, NY
06.2018 - 12.2019
  • Successfully guided 3 boutiques in a complex union leased space environment with 30 employees to rank among the top 5 revenue generating stores in Northeast Region
  • Championed a targeted recruitment initiative aimed at attracting service-minded candidates, resulting in a substantial 20-point uplift in customer service ratings
  • Identified industry and market trends, maintaining keen awareness of competitor movements and activities within the luxury
  • Advocated for and instilled a culture of empowerment among team leaders, fostering an environment where autonomy and decision-making led to enhanced team morale and productivity
  • Elevated client loyalty through personalized mentorship of client advisors, crafting bespoke customer journeys that culminated in a significant increase of high-value clientele by 20% and a 30% surge in lifestyle consumer engagement
  • Earned the prestigious nomination to manage the Virgil Abloh x Chrome Hearts Pop-Up Boutique in the Americas
  • Under my leadership, it garnered an exceptional $2M within a mere 10-day span while pioneering an innovative one-on-one client service model
  • Selected for the esteemed Co-Design Run event in Paris as part of an initiative to revamp the annual performance management processes for both Louis Vuitton and parent company LVMH, underscoring my commitment to continuous improvement and human resources strategy enhancement

DISTRICT MANAGER, ACTING DM & AREA MANAGER

Banana Republic
09.2000 - 05.2018
  • Entrusted to lead the highest grossing district for Banana Republic Specialty in North America comprised of 6 stores where I lead a substantial team of 60 managers and over 500 selling associates
  • Served as a member of the Banana Republic Executive Team contributing to decisions centered around retail management and client engagement playing a pivotal role in shaping the customer experience and driving business objectives at an organizational level
  • Executed quarterly leadership talent assessments alongside District Team & Store Managers, these assessments were critical for identifying management strengths and areas for development, which then informed succession planning and internal growth initiatives
  • Partnered with cross functional corporate teams to pilot programs and streamline field execution in support of talent and service initiatives
  • The creation of these enriching experiences contributed to an increase in top talent retention maintaining a competitive edge in specialty retail
  • Nominated to represent Gap Inc., Banana Republic’s parent company, in a National Retail Federation Member spotlight video to share my progression from Sales Associate to District Manager to promote the value of internal growth
  • In support of international expansion efforts, worked with the Gap Inc
  • Latin American sector on franchise branding education to ensure executives were well prepared for their roles in growing markets for the company
  • Selected to participate in an internal video campaign by Gap Inc
  • Focusing on Diversity & Inclusion on behalf of Banana Republic to share my experience as a diverse leader and underscore the importance of Diversity & Inclusion in the workplace

Skills

  • Analytical Thinking
  • Emotional intelligence
  • Effective Talent Sourcing
  • Organizational Change Leadership
  • Interpersonal Relationship Development
  • Strategic Planning
  • Effective Succession Planning
  • Retail Expertise
  • Customer-Centric Approach
  • Influential Communicator

Timeline

VICE PRESIDENT, HUMAN RESOURCES

Tiffany Americas
01.2024 - Current

SENIOR DIRECTOR, HUMAN RESOURCES

Louis Vuitton Americas
01.2023 - 01.2024

HUMAN RESOURCES DIRECTOR

Louis Vuitton Americas
01.2020 - 12.2022

STORE MANAGER

Louis Vuitton Americas
06.2018 - 12.2019

DISTRICT MANAGER, ACTING DM & AREA MANAGER

Banana Republic
09.2000 - 05.2018
Kendra Malheiro