Kendra Manciel
Tampa,FL
Summary
Outgoing customer service representative with over eleven years of experience. Fantastic salesman with proven eye for detail and goal oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Willingness to take on added responsibilities to meet team goals. Reliable Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
11
11
years of professional experience
Work History
Teppanyaki Server
Kobe Ichiban Japanese Steakhouse, Florida
08.2021 - Current
- Responsible for building relationships and entertain guest, cash handling, end of shift cleaning duties.
- Delivered services to customer within specific timeframes
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with POS system to place orders, manage bills and handle complimentary items
Bartender
PF Chang
09.2017 - 01.2022
- Steps of service, upsell drinks, make signature drinks for guest
- Shift captain, cleaning duties.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Leasing Consultant/Assistant Manager
Circa at Fishhawk Ranch
08.2018 - 01.2020
- Class A mixed-use community
- Consistency leased 260 units at 92% occupancy
- Used CRM and Yardi software
- Marketing for community/Brand ambassador
- Responded to requests and scheduled appointments for property showings.
- Put request in for repairs for the apartments.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Collected rent and tracked resident payments and information in computer system.
Leasing Consultant Work From Home
Arbors At Georgetown
05.2015 - 06.2017
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Hotel Front Desk Receptionist
Staybridge Suites Hotel
08.2012 - 03.2014
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Perform Audit and bookkeeping for the night shift
- Solved Guest complaints in a timely and respectable manner
- Followed all handbook guidelines requested by the company
- Brand ambassador to help with sales
Education
Associate - Liberal Arts
Lansing Community College
Lansing, MI05.2015
High School Diploma -
University High School
Ferndale, MI06.2009
Skills
- 11 years in customer service
- 3 years Yardi experience
- 2 years CRM
- 2 years Zendesk
- Certified Trainer
- Strong organizational skills
- Payment Handling
- Motivational skills
- Teamwork and Professionalism
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Upselling Products and Services
- Brand ambassador
- Price Memorization
- Customer Accounts Management
Timeline
Teppanyaki Server
Kobe Ichiban Japanese Steakhouse, Florida
08.2021 - Current
Leasing Consultant/Assistant Manager
Circa at Fishhawk Ranch
08.2018 - 01.2020
Bartender
PF Chang
09.2017 - 01.2022
Leasing Consultant Work From Home
Arbors At Georgetown
05.2015 - 06.2017
Hotel Front Desk Receptionist
Staybridge Suites Hotel
08.2012 - 03.2014
Associate - Liberal Arts
Lansing Community College
High School Diploma -
University High School
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