Kendra Manning
Dallas,TX
Summary
I am a very ambitious and driven individual seeking an opportunity to build a long-term career working from home, that encourages personal growth and development.
Overview
16
16
years of professional experience
Work History
In Home Aid
Greenwich Healthcare Services
Grand Prairie, TX
06.2026 - Current
- Administered prescribed medications according to healthcare plans.
- Contributed to a positive home environment by fostering trust, respect, and open communication among all parties involved in the client's care plan.
- Adapted care strategies based on individual client needs and preferences.
- Promoted independence for clients through individualized support in daily activities and tasks.
- Maintained accurate records of client care and progress notes.
- Communicated effectively with families to address concerns and provide updates.
- Supported clients in mobility and physical exercises as directed by healthcare professionals.
- Implemented hygiene protocols to promote health and prevent infections.
- Engaged clients in social activities to enhance mental well-being and companionship.
In Home Health Aid
Private Employer
Phoenix, AZ
02.2021 - 07.2025
- Developed personalized care plans in collaboration with healthcare professionals, improving client outcomes.
- Monitored vital signs, ensuring accurate health assessments and timely interventions.
- Administered medications according to prescriptions, ensuring compliance with care plans and safety protocols.
- Assisted clients with daily living activities, enhancing comfort and independence.
- Provided companionship and emotional support, fostering positive relationships with clients and families.
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided mobility assistance such as walking and regular exercising.
- Provided emotional support and companionship for patients, creating a positive atmosphere in their homes.
- Maintained clean and safe living spaces for patients by performing light housekeeping duties regularly.
- Prepared nutritious meals for patients based on dietary restrictions and preferences, contributing to overall health improvement.
- Enhanced patient well-being with individualized personal care plans tailored to specific needs.
- Established trust-based relationships with patients and their families through empathetic listening skills.
Health Aid
Post Acute
Phoenix, AZ
05.2016 - 12.2020
- Administered personalized care plans for residents, ensuring adherence to individual health needs.
- Monitored vital signs and documented changes, communicating findings to healthcare professionals promptly.
- Assisted with daily living activities, enhancing residents' independence and quality of life.
- Trained new staff on operational procedures and best practices, fostering a collaborative team environment.
- Improved patient comfort by providing attentive and compassionate care.
- Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
- Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.
- Observed and reported on patient conditions and changes.
- Increased patient satisfaction with personalized attention to individual needs and preferences.
- Provided emotional support during difficult times, fostering trust and positive relationships with patients.
- Provided companionship and basic emotional or psychological support and engaged patient through conversation, games, and other forms of entertainment.
- Assisted patients in dressing, bathing and grooming.
- Entertained patients by reading aloud, playing cards and engaging in conversation.
- Supported physical therapy goals by assisting patients with prescribed exercises and mobility training.
- Cared for elderly, convalescent and handicapped patients in patients' home.
- Actively engaged patients in social activities for improved mental health.
- Used [Software] to maintain records of services performed and condition of patients.
Customer Service Representative
Integrated Merchant Services
Phoenix, AZ
01.2011 - 05.2013
- Addressed customer inquiries via phone and email, ensuring timely resolution of issues.
- Implemented feedback mechanisms to enhance service quality and increase customer satisfaction levels.
- Collaborated with cross-functional teams to streamline customer service processes and improve response times.
- Trained new staff on company policies, systems, and effective customer interaction techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Conducted training sessions for new hires, ensuring consistent level of service across the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Mentored junior representatives, fostering a collaborative team environment that improved overall performance outcomes.
Sales Representative
Integrated Merchant Services
Phoenix, AZ
05.2013 - 04.2016
- Identified client needs and provided tailored payment solutions to increase satisfaction.
- Cultivated relationships with clients to enhance customer loyalty and retention.
- Developed and delivered product presentations to educate potential customers on services offered.
- Collaborated with marketing teams to create targeted promotions that drove sales growth.
- Oversaw daily operations ensuring adherence to compliance standards in all transactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Streamlined sales process, reducing time from lead to close.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in a a fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in the customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Fostered collaborative environment, sharing best practices among sales team.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in the marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
GED -
The State Of Arizona
Tempe, AZBehavioral Health / Addiction Counseling
University of Phoenix
Phoenix, AZCMA - Medical Assisting
Bryan University
Tempe, AZSkills
- Transportation assistance
- Bathing support
- Vital signs monitoring
- Grooming support
- Dressing support
- Meal preparation
- Feeding support
- Mobility assistance
- Client confidentiality
- Light housekeeping
- Nutritional planning
- Companionship support
- Hygiene support
- Call control
- Sales training
- Customer assistance
- Resilience under pressure
- Persuasion techniques
- Adaptability to change
- Objection handling
- Sales strategies
- Prospecting
- Cold calling
- Making offers
- Building rapport
- Key relationship management
- Performance tracking
- Cross-selling techniques
- Upselling strategies
- Sales strategy development
- Program promotion
- Closing deals
- Offering sales support
- Closing sales
- Customer service
- Relationship management
- Sales expertise
- Product and service knowledge
- Interpersonal communication skills
- Upselling techniques
- Customer success management
- Sales development
- Records management
- Closing techniques
- Revenue generation
- Lead prospecting
Timeline
In Home Aid
Greenwich Healthcare Services
06.2026 - Current
In Home Health Aid
Private Employer
02.2021 - 07.2025
Health Aid
Post Acute
05.2016 - 12.2020
Sales Representative
Integrated Merchant Services
05.2013 - 04.2016
Customer Service Representative
Integrated Merchant Services
01.2011 - 05.2013
GED -
The State Of Arizona
Behavioral Health / Addiction Counseling
University of Phoenix
CMA - Medical Assisting
Bryan University