KENDRA MANNING
Vancouver,WA
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Peer Support Specialist
LiveLove Outreach and Thrive2Survive
07.2024 - 06.2025
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Customer Service Representative
Spectrum
08.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Old Republic Home Warranty
11.2015 - 01.2022
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Recruiting Assistant
PrideStaff
03.2015 - 10.2015
- Prescreened candidates through phone interviews to determine suitability for roles, leading to better-quality shortlists for hiring managers.
- Assisted with onboarding activities, facilitating a positive experience for new hires during their transition into the company culture.
- Created and wrote job postings for vacant positions on websites.
Education
Human Development
University of California, Davis
Davis, CA05-2006
Associate of Arts - General Education
Lake Tahoe Community College
South Lake Tahoe, CA05-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
Timeline
Peer Support Specialist
LiveLove Outreach and Thrive2Survive
07.2024 - 06.2025
Customer Service Representative
Spectrum
08.2023 - 06.2024
Customer Service Representative
Old Republic Home Warranty
11.2015 - 01.2022
Recruiting Assistant
PrideStaff
03.2015 - 10.2015
Human Development
University of California, Davis
Associate of Arts - General Education
Lake Tahoe Community College
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