Kendra Matson
Harmony,PA
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at The Pennsylvania Market. Skilled in wine service management and staff development, I have successfully implemented innovative strategies that increased brand awareness and drove sales growth. My strategic planning skills and ability to foster strong vendor relationships have consistently elevated service standards and profitability.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
The Pennsylvania Market
09.2020 - 09.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Trained service staff on wines to maximize revenue and maintain stellar reputation for service.
- Taught regional and seasonal wine education classes to the public bringing in an additional source of revenue, and promoting wine takeout sales.
- Coordinated wine selection and restocking for cellar with over 300 wine selections.
- Collaborated with chefs to create complementary wine pairings for each dish, enhancing the overall dining experience.
- Contributed to a positive work environment by fostering open communication and providing constructive feedback on staff performance related to wine knowledge and service standards.
- Managed wine inventory effectively, minimizing waste and maximizing profitability.
- Conducted regular staff trainings on wine knowledge, resulting in improved service quality and increased sales.
- Developed strong relationships with wine distributors, ensuring access to exclusive bottles and competitive pricing.
- Implemented a profitable by-the-glass program that catered to various customer preferences and budgets.
- Enhanced the restaurant''s reputation as a top-tier destination for wine enthusiasts through consistent excellence in product offerings, customer service, and industry expertise.
- Increased restaurant''s reputation as a leading destination for oenophiles by consistently offering exceptional products and services.
General Manager
Della Terra
04.2019 - 09.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Bar Manager
G & G Noodle Bar / BRGR
04.2016 - 04.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
Bar Manager
Pizzaiolo Primo
03.2013 - 04.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
Education
High School Diploma -
Slippery Rock Area High School
Slippery Rock, PA06.2001
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Training and development background
- Strategic planning skill
- Process Improvements
- Vendor Relationship Management
- Wine Service Management
- Wine Tasting Events
- Event Planning and Execution
- Wine List Management
- Wine Club Management
- Wine Pairing Expertise
- Menu Production
- Wine Tasting Proficiency
Timeline
Assistant General Manager
The Pennsylvania Market
09.2020 - 09.2024
General Manager
Della Terra
04.2019 - 09.2019
Bar Manager
G & G Noodle Bar / BRGR
04.2016 - 04.2018
Bar Manager
Pizzaiolo Primo
03.2013 - 04.2016
High School Diploma -
Slippery Rock Area High School
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