Kendra McCoy
Arlington,TX
Summary
Detailed-oriented individual, proficient in managing administrative tasks, inbound and outbound telephone calls, and operating various software systems and office equipment. Recognized for meeting and exceeding goals through attentive service and concise communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent II
Co-Op Financial Services
09.2022 - Current
- Validated the identity of callers and members of affiliate credit unions.
- Navigate various software systems to update account information, provide transaction history and to perform a transfer of funds.
- Submit banking information to process personal, credit, auto and mortgage loan payments.
- Assist with online banking and token support for Apple, Google and Samsung Pay for mobile devices.
- Enter accurate fraud case details to permanently cancel lost, stolen or damaged ATM, debit and credit cards and order a replacement card.
Inventory Clerk
Taylor Communications
10.2021 - 01.2022
- Received emailed documentation to copy, print and transfer onto company spreadsheets.
- Performed order tracking; recording type, quantity and value of paper inventory needed for local banking and mortgage institutions.
Captioning Agent
Stellar Relay USA
09.2019 - 07.2021
- Received inbound telephone calls from hearing-impaired clients.
- Utilized voice recognition software to capture and repeat verbatim, telephone conversations that are then transcribed to a compatible telephone or television screen.
Data Entry Clerk
NHIN
06.2015 - 09.2019
- Cornerstone Staffing Agency job placement in the payment processing division of a 3rd party pharmaceutical solutions provider.
- Maintaining a physical filing system of millions of prescriptions used by thousands of pharmacies.
- Inputting clients billing and personal information into an electronic record database.
- Verified accuracy of data.
Education
High School Diploma -
Valley High School
Las Vegas, NV05.1994
Skills
- Alpha-numeric data entry
- Microsoft Office
- Microsoft Excel
- Payment Processing
- Analysis skills
- Problem Resolution
Certification
- Bookkeeping
- Quickbooks Pro 2020
Timeline
Customer Service Agent II
Co-Op Financial Services
09.2022 - Current
Inventory Clerk
Taylor Communications
10.2021 - 01.2022
Captioning Agent
Stellar Relay USA
09.2019 - 07.2021
Data Entry Clerk
NHIN
06.2015 - 09.2019
High School Diploma -
Valley High School
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