Kendra McDougald
Spring Lake,NC
Summary
Dynamic professional with extensive experience in visual merchandising and employee training at Dollar General. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Expertise in inventory management and cash handling, consistently optimizing store operations and team performance to achieve strategic objectives.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dollar General
Fuquay-Varina, North Carolina
01.2024 - 07.2025
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and facilitated restocking of merchandise.
- Implemented visual merchandising strategies to enhance product displays.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Correctional Officer
Johnson Correctional
Smithfield, North Carolina
02.2024 - 12.2024
- Monitored inmate behavior to maintain safety and security within the facility.
- Conducted regular inspections of cells and common areas for contraband.
- Responded to emergency situations promptly following established protocols.
- Assisted in transporting inmates to court, medical appointments, and programs.
- Documented incidents and interactions accurately in daily logs and reports.
- Communicated effectively with inmates to foster a respectful environment.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Mobile Admin
Mako Medical Laboratories
Raleigh, North Carolina
03.2022 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Store Manager
SmartStyle
Garner, North Carolina
01.2019 - 01.2023
- Managed daily store operations and staff scheduling for optimal workflow.
- Trained new employees on customer service and store policies.
- Oversaw inventory management and merchandise displays to enhance sales.
- Conducted regular staff meetings to address issues and ensure team alignment.
- Ensured compliance with safety standards and company procedures consistently.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Collaborated with corporate management on store initiatives and performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated POS system with new products and promotional offers.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Store Manager
FedEx Office
Fuquay-Varina, North Carolina
08.2016 - 01.2022
- Managed daily store operations and staff scheduling for optimal workflow.
- Trained new employees on customer service and store policies.
- Oversaw inventory management and merchandise displays to enhance sales.
- Implemented promotional strategies to increase customer engagement and retention.
- Ensured compliance with safety standards and company procedures consistently.
- Conducted regular staff meetings to address issues and ensure team alignment.
- Collaborated with corporate management on store initiatives and performance reviews.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Education
Associate of Applied Science -
Central Carolina Community College
Sanford, NC05-2018
Skills
- Visual merchandising
- Employee training
- Cash handling
- Inventory management
- Customer relationship management
- Team building
- Conflict resolution
- Performance analysis
- Scheduling management
- Problem solving
- Safety enforcement
- Effective communication
- Attention to detail
- Security monitoring
- Process optimization
Timeline
Correctional Officer
Johnson Correctional
02.2024 - 12.2024
Assistant Store Manager
Dollar General
01.2024 - 07.2025
Mobile Admin
Mako Medical Laboratories
03.2022 - 03.2024
Store Manager
SmartStyle
01.2019 - 01.2023
Store Manager
FedEx Office
08.2016 - 01.2022
Associate of Applied Science -
Central Carolina Community College