Kendra McIntosh
Pleasant Grove,FL
Summary
Adept at fostering positive patient experiences and streamlining office workflows, I excelled in roles at UA-HSF and Always Best Senior Care, enhancing patient satisfaction and team productivity. My expertise in customer relations and office administration, coupled with a knack for analytical thinking, significantly contributed to operational efficiency and improved health outcomes.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in providing exceptional customer service , consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
7
7
years of professional experience
Work History
Patient Encounter Specialist
UA-HSF
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Patient Care Coordinator
Always Best Senior Care
11.2021 - 05.2023
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Customer Service Representative
Medical Transport Of Alabama
03.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Wenonah High School
Birmingham, AL05-2016
Skills
- Expert problem solving
- Analytical thinking
- Customer relations
- Documentation management
- Data entry
- Office administration
- Time management
- Attention to detail
- Listening skills
- Customer service
- Telephone etiquette
- Appointment scheduling
- Administrative skills
Timeline
Patient Encounter Specialist
UA-HSF
06.2023 - Current
Patient Care Coordinator
Always Best Senior Care
11.2021 - 05.2023
Customer Service Representative
Medical Transport Of Alabama
03.2018 - 11.2021
High School Diploma -
Wenonah High School
Similar Profiles
Aladra SalazarAladra Salazar
Customer Service Representative at HSF FinanchalCustomer Service Representative at HSF Financhal
Esther MartinEsther Martin
Customer Service Representative at HsfCustomer Service Representative at Hsf
Lain WorrellLain Worrell
Apprentice Boilermaker at HSFApprentice Boilermaker at HSF