Kendra McKoy
751 N. Indian Creek Dr, Clarkston,United States
Summary
Proficient at navigating high-stakes environments, I excelled in my role by leveraging critical thinking and strong communication skills to enhance claims processing efficiency. My role as an claim associate underscored my ability to multitask and make decisive actions, significantly improving customer satisfaction and operational workflow.
Overview
2
2
years of professional experience
Work History
Auto Weather and Catastrophe Express Assistant
State Farm
Dunwoody, GA
05.2024 - Current
- Reviewing and verifying insurance claim templates to ensure accuracy and completeness of information.
- Contacting customers by phone or email.
- Documenting all claim activities.
- Providing quality customer service to assigned policyholders throughout the claims process to deliver timely service.
- Collaborating with fellow team members to manage a large volume of claims.
- Providing inspection options and procedures to policyholders.
- Communicating effectively with policyholders, addressing adverse situations.
- Performing data entry into internal systems to process claims requests.
- Attended monthly meetings with upper management personnel in order discuss any outstanding challenges encountered while processing high volume workloads.
Total Loss Express Assist
State Farm
Dunwoody, GA
02.2024 - 05.2024
- Researched state laws and regulations related to total losses.
- Communicated effectively with customers and internal staff via phone or email.
- Reviewed salvage titles and documents prior to releasing funds to customers.
- Processed payments for claims promptly following completeness of documents submitted.
- Ensured compliance with applicable laws, regulations, and guidelines when handling claims.
- Built rapport and trust with insureds through effective customer service techniques, which involved fair and prompt processing of claims.
- Followed up on pending claims and resolved issues delaying processing.
- Kept abreast of changes in insurance regulations and policies affecting claims processing.
- Attended monthly meetings with upper management personnel in order discuss any outstanding challenges encountered while processing high volume workloads.
Express Claims Associate
State Farm
Dunwoody, GA
10.2022 - 02.2024
- Answered inquiries from customers regarding their individual claims' status.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Investigated and resolved discrepancies in claims data entries.
- Processed payments for approved claims within specified time frames.
- Provided thorough investigation in claims and made liability decisions.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
- Prepared detailed documentation supporting all activities related to each claim processed.
- Managed incoming mail consisting of new or additional documentation required for existing open claims files.
- Attended monthly meetings with upper management personnel in order discuss any outstanding challenges encountered while processing high volume workloads.
- Verified details with policyholders and requested additional information.
Education
High School Diploma -
Columbia High School
Decatur, GASkills
- Data Entry
- Strong verbal and written communication
- Accountability
- Ability to multitask across technical platforms
- Administrative tasks
- Resourcefulness
- Critical thinking and decision-making skills
Timeline
Auto Weather and Catastrophe Express Assistant
State Farm
05.2024 - Current
Total Loss Express Assist
State Farm
02.2024 - 05.2024
Express Claims Associate
State Farm
10.2022 - 02.2024
High School Diploma -
Columbia High School
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