KENDRA MCMILLIAN
Columbia,SC
Summary
Compassionate medical professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration, phlebotomy and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
12
12
years of professional experience
Work History
Patient Support Technician II
Prisma Health Heart Hospital
02.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Warmly greeted patients and visitors and made each feel welcome.
- Provided physical support to patients through diverse types of mobility assistance.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Updated medical records in EMR system and double-checked data for accuracy.
- Conducted patient intake and triage procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Assessed medical conditions of patients in hospital settings.
Medical Assistant
Vital Medical Center
03.2018 - 03.2020
- Spin and test lab specimens
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, made outbound calls for patient referrals, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted patient intake and triage procedures.
Phlebotomist Technician
Prisma Health
07.2015 - 03.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Performed venipunctures, finger sticks and heel stick for patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Conducted venipuncture and other CT procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reviewed and processed requisitions for laboratory tests.
Phlebotomist/Medical Assistant
Bee Healthy Medical Weight Loss
08.2013 - 01.2017
- Obtained client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Processed payments from patients
PCA/In-Home Caregiver
Independent Home Health
02.2012 - 09.2012
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Certified Medical Assistant
Virginia College of Columbia
Columbia, SC05.2012
Skills
- Patient Health Information Access
- Patient Needs Assessment
- Vital Signs Measurement
- Patient Data Management Systems
- Patient Relations
- Update Electronic Charts
- Healthcare Ethics
- Medication Administration
- Wound Management
- Patient Rights Advocacy
- Quality Assurance
- Compliance Advisory
- Seasoned in Medical Clinical Procedures
- Creative Thinking
- OSHA Regulations
- Clerical Support
- Specimen Collection and Storage
- Sanitation and Sterilization
- Patient Confidentiality
- Insurance Information Collection
- Patient Support
- EMR Systems
- Time Management
- HIPAA
- Stress Management
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Effective Workflow Management
- Research
- Verbal and Written Communication
- Superior Computer Skills
- Coordinating Service Initiatives
- Leadership
- ICD-10 Coding
- Health Management Information Systems
- Active Listening
- Insurance Policy Coverage Knowledge
- Critical Thinking
- Accuracy Verification
- Medical Terminology
- Meticulous Recordkeeping
- Advanced Excel Spreadsheet Functions
Timeline
Patient Support Technician II
Prisma Health Heart Hospital
02.2020 - Current
Medical Assistant
Vital Medical Center
03.2018 - 03.2020
Phlebotomist Technician
Prisma Health
07.2015 - 03.2019
Phlebotomist/Medical Assistant
Bee Healthy Medical Weight Loss
08.2013 - 01.2017
PCA/In-Home Caregiver
Independent Home Health
02.2012 - 09.2012
Certified Medical Assistant
Virginia College of Columbia
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