Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra McNeal

Orange Park,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

31
31
years of professional experience

Work History

Administrative Assistant-Utilities & Business Tax

Town of Hilliard
08.2024 - 10.2025
  • Processed water and sewer utility bills for a town of 1,200 customers monthly.
  • Processed penalty billing twice a month for all delinquent accounts on a monthly basis.
  • Troubleshoot water meter reads via the Aclara meter reading system for all residential and business accounts within the town.
  • Monitored leak detection software within the Aclara system and notified customers daily of potential leak issues associated to their location while maintaining a daily Excel Spreadsheet of all issues.
  • Processed manual adjustments to water and sewer accounts.
  • Processed requests to start, transfer, or cancel water and sewer service accounts.
  • Assisted customers with billing and payment inquires and service needs.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created service orders and communicated with public works department as needed.
  • Processed applications and renewals for Business Tax Receipts for all business located within the Town of Hilliard.
  • Performed research of all legal documentation required to process a Business Tax Receipt for each business.
  • Provided backup support to the Permitting Department by accepting and processing permit applications along with inspection requests.
  • Worked hand-in-hand with local Fire Inspector to arrange all fire inspections within the town.
  • Processed payments and assisted customers with transactions and inquires via drive through, lobby window, phone, and email while maintaining daily cash drawer.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Volunteered to help with special projects of varying degrees of complexity for all town needs and special events.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.

Customer Service Representative Trainer

Clay County Utility Authority
10.2023 - 08.2024
  • Assist customers with inquiries, order processing, and product troubleshooting through phone, email, and in person.
  • Process requests to start, transfer or cancel water service accounts.
  • Create new customer accounts, create new service tickets, review turn on fees and mail out new customer packets.
  • Process payments and assist customers with transactions and inquires via drive through, customer service window, lobby, and on the phone while maintaining daily cash drawer.
  • Assist customers with billing and payment inquiries and service needs.
  • Process all payments received; process deposit bags and reconcile amounts with prior day payment reports.
  • Create work orders and communicate with service technicians, as needed.
  • Answered over 50 incoming telephone calls and direct them to the proper department.
  • Assist various departments with job assignments, activities, and other items as needed.
  • Conduct training sessions for new customer service representatives, focusing on product knowledge, communication skills, and problem-solving techniques.
  • Developed and deliver customized training materials to address specific needs of individual team members and improve overall customer service performance.

Administrative Assistant

Cover My Tractor, LLC
11.2022 - 10.2023
  • Answered incoming calls, assisted customers, and directed calls to the proper department.
  • Created new customer accounts, processed payments, created work orders and assigned work to proper departments.
  • Processed orders for shipping using various freight and logistic companies.
  • Created weekly spreadsheet to track open orders and control time flow of projects.
  • Ability to prioritize and manage multiple tasks with tight deadlines while maintaining a high level of attention to detail.
  • Prepared and maintained administrative records, reports, and files, utilizing meticulous attention to detail and organization skills.
  • Acted as a liaison between departments, facilitating communication and ensuring workflow efficiency.

Cafeteria Service Specialist

SLA Manangement, Inc.
03.2017 - 09.2022
  • Served as a dedicated and punctual Cafeteria Service Specialist in a high school setting.
  • Prepared and served over 250 meals daily according to menus and customer requests.
  • Maintained inventory on the FIFO system, received shipments, and processed orders.
  • Trained and supervised cafeteria staff on proper service procedures, teamwork, and customer interaction to maximize efficiency and satisfaction.
  • Provided excellent customer service by addressing inquiries, resolving issues, and maintaining a clean and welcoming dining environment.

Homemaker

McNeal Home
10.2002 - 03.2017
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Assistant

Giglio Signs, Inc.
07.1998 - 10.2002
  • Provided excellent customer service to all clients, vendors, and visitors by greeting them warmly and attending to their needs.
  • Processed, verified, and reconciled accounts payable and receivable invoices.
  • Debt collections.
  • Processed payroll for 7 employees and prepared weekly cash/check deposits.

Office Clerk

First Coast Title Services, Inc.
06.1994 - 07.1998
  • Assisted other departments with job assignments.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported office staff with various administrative tasks such as data entry, scheduling appointments, and preparing documents.
  • Organized and maintained physical and digital filing systems for accurate and efficient record-keeping.

Education

Bachelor's in Business Administration - Business Administration And Management

Florida State College At Jackskonville
Jacksonville, FL

Associates in Arts Degree -

Florida State College At Jacksonville
Jacksonville, FL
06-2003

Skills

  • Client support
  • Strategic problem analysis
  • Proficient time management
  • Skilled at prioritizing tasks simultaneously
  • Consistently reliable
  • Collaborative team member
  • Fundamental computer skills
  • Proficient in Tyler Incode software
  • Experienced in QuickBooks software
  • Proficient in Microsoft Office
  • Typing speed of 40 WPM
  • Certified in CPR

Timeline

Administrative Assistant-Utilities & Business Tax

Town of Hilliard
08.2024 - 10.2025

Customer Service Representative Trainer

Clay County Utility Authority
10.2023 - 08.2024

Administrative Assistant

Cover My Tractor, LLC
11.2022 - 10.2023

Cafeteria Service Specialist

SLA Manangement, Inc.
03.2017 - 09.2022

Homemaker

McNeal Home
10.2002 - 03.2017

Administrative Assistant

Giglio Signs, Inc.
07.1998 - 10.2002

Office Clerk

First Coast Title Services, Inc.
06.1994 - 07.1998

Bachelor's in Business Administration - Business Administration And Management

Florida State College At Jackskonville

Associates in Arts Degree -

Florida State College At Jacksonville

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