Kendra Miller
Pueblo,CO
Summary
Professional with strong background in case management and direct patient care, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Family Support Services Case Manager
Colorado Bluesky Enterprises
02.2023 - 06.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions such as a Most In Need Assessment,
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs and guiding them to the next level of support as they age out.
- Managed and guided clients on utilizing the most of their State Allotments.
- Coordinating public events for families to get in touch with other cooperating services and community engagement.
Barista
Starbucks
10.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Assistant
Leon Pantoya Catering
04.2015 - 03.2020
- Supported catering team members during high-stress situations, promoting a positive work environment and efficient problem-solving techniques.
- Reduced food waste by closely monitoring inventory levels and adjusting orders as needed for optimal efficiency.
- Maintained strict adherence to health and safety regulations, ensuring a safe environment for both staff and guests.
- Collaborated with event planners to customize menus and ensure client needs were met, resulting in memorable experiences for guests.
- Developed innovative menu options that catered to current trends while maintaining classic favorites for a diverse range of clientele tastes.
Education
Master of Science - War & Psychiatry
Kings College London
London, United Kingdom01-2025
Bachelor of Science - Psychology
Colorado State University - Pueblo
Pueblo, CO12-2019
Certificate - Emergency Medical Technician - Basic
Pueblo Community College
Pueblo, CO08-2017
High School Diploma -
Pueblo County High School
Pueblo, CO05-2015
Skills
- Case management
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Crisis intervention
- Patient support
- Discharge planning
- Direct patient care
- Patient assessments
Timeline
Family Support Services Case Manager
Colorado Bluesky Enterprises
02.2023 - 06.2023
Barista
Starbucks
10.2022 - 01.2023
Assistant
Leon Pantoya Catering
04.2015 - 03.2020
Master of Science - War & Psychiatry
Kings College London
Bachelor of Science - Psychology
Colorado State University - Pueblo
Certificate - Emergency Medical Technician - Basic
Pueblo Community College
High School Diploma -
Pueblo County High School
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