Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kendra Miller

Huntsville,OH

Summary

Dynamic Residence Manager at Wyngate Senior Living Community with expertise in strategic planning and staff management. Proven track record in enhancing resident care and achieving occupancy targets through effective marketing strategies. Adept at regulatory compliance and fostering positive relationships, ensuring high-quality service delivery and operational excellence. Compassionate Patient Services Coordinator with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Committed to maintaining confidentiality while providing high-quality support for patient care needs.

Overview

14
14
years of professional experience

Work History

Residence Manager

Wyngate Senior Living Community
08.2024 - Current
  • Managing daily operations, resident care, staffing, programming, maintenance, and ensuring safety standards and regulatory compliance are met.
  • Hiring, training, and managing staff, fostering a positive work environment, ensuring adequate staffing levels, and conducting training programs.
  • Ensuring high-quality care, communicating with residents and families, overseeing care plans, monitoring resident care, and planning activities and events.
  • Assisting with budget development and management, monitoring expenses, identifying cost-saving measures, and overseeing billing and record-keeping.
  • Ensuring compliance with state and federal regulations, working with governing bodies, and developing action plans for any deficiencies.
  • Building positive relationships with residents, families, and the community, representing the facility externally, and collaborating on marketing efforts.
  • Develop and execute sales strategies to generate leads, manage the sales process from inquiry to move-in, and achieve occupancy targets.
  • Identify and nurture referral sources such as hospital discharge planners, physicians, home health agencies, senior centers, and other community partners.
  • Develop and implement a comprehensive marketing plan, including digital marketing (social media, email, website optimization) and public relations activities.
  • Plan and participate in community events, fairs, and networking activities to showcase the assisted living community.

Therapy Program Manager

Encore Rehabilitation Services
Lima, Ohio
08.2011 - 08.2024
  • Managed 2 therapy programs while maintaining an efficiency of 60%.
  • Developed and implemented procedures to ensure efficient and effective healthcare delivery and compliance with healthcare regulations.
  • Managed the recruitment, training, and evaluation of staff.
  • Ensured the maintenance of the healthcare facility therapy department, including medical equipment.
  • Coordinated with medical staff to develop and maintain quality assurance and improvement programs.
  • Worked directly with the interdisciplinary team to improve patient’s functional outcomes.
  • Collaborated with MDS Coordinator to assure optimal clinical and financial outcomes for each resident receiving therapy.
  • Monitored and analyzed healthcare trends to inform strategic planning and resource allocation.
  • Monitored and tracked facility CMI scores and Case Mix Audit scores for improvement recommendations.
  • Monitored compliance with Medicare management programs (PPS meeting, Medicare Meetings, Triple Check meetings).
  • Addressed and resolved patient complaints and concerns to maintain high levels of patient satisfaction.
  • Monitored processes to position the market for 5 STAR status.
  • Ensured compliance with health and safety regulations to provide a safe environment for patients and staff.
  • Collaborated with healthcare professionals to design and implement patient services and programs.
  • Represented the healthcare facility in professional associations, conferences, and public events to enhance its reputation and network.
  • Assessed and determined appropriate pre-admission treatment interventions and collaborate with interdisciplinary team.
  • Managed labour hours, budgets, and caseloads for the department.
  • Decreased waste and promoted cost effectiveness while maintaining patient satisfaction and quality of care.
  • Managed a high-volume caseload and organized a daily schedule for all staff members.
  • Marketed for therapy services.
  • Provided community-based education on Parkinson’s Disease.
  • Led facility meetings as required (Medicare Utilization Review, new policies, etc.).

Occupational Therapy Assistant

Encore Rehabilitaion Services
Lima, Ohio
08.2011 - 08.2024
  • Deliver occupational therapy services to residents under the direct supervision of an occupational therapist.
  • Identify indications for and assists the occupational therapist in the evaluation process in areas of self-care, homemaking, functional mobility and coordination.
  • Assist the occupational therapist in identifying a problem list, short-term goals, long-term goals and treatment plan.
  • Plan and conduct individual treatment sessions based on plan of care written by the occupational therapist addressing areas of ADL’s/IADL’s, functional mobility, ROM, strength, modalities, coordination, cognitive/perceptual remediation, and functional maintenance.
  • Provide/recommend/fabricate adaptive devices or other equipment and train residents and staff on use of modifications.
  • Participate in resident, family, and staff education.
  • Collaborate with other disciplines to ensure the total rehabilitation program of the resident.
  • Maintain a positive relationship and rapport with coworkers, residents, family members and facility personnel.

Education

Master of Science Degree - Healthcare Administration

Franklin University
Columbus, OH
05-2024

Bachelor of Science Degree - Healthcare Management

Franklin University
Columbus, OH
12-2022

Associates of Science Degree - Occupational Therapy Assistant

James A. Rhodes State
Lima, OH
05-2011

Skills

  • Strategic planning
  • Activity planning
  • Marketing strategy
  • Customer relationship management
  • Effective communication
  • Interpersonal skills
  • Staff management
  • Communication skills
  • Program management
  • Detail orientation
  • Conflict resolution
  • Lease administration
  • Critical thinking
  • Team leadership
  • Training and development
  • Quality improvement
  • Regulatory compliance
  • Problem-solving
  • Adaptability and resilience
  • Technical proficiency: Microsoft Office Suite, Excel, PowerPoint, Rehab Optima, NetHealth, Casamba, Point Click Care, MatrixCare

Timeline

Residence Manager

Wyngate Senior Living Community
08.2024 - Current

Therapy Program Manager

Encore Rehabilitation Services
08.2011 - 08.2024

Occupational Therapy Assistant

Encore Rehabilitaion Services
08.2011 - 08.2024

Master of Science Degree - Healthcare Administration

Franklin University

Bachelor of Science Degree - Healthcare Management

Franklin University

Associates of Science Degree - Occupational Therapy Assistant

James A. Rhodes State
Kendra Miller