Kendra Mills
Buckhannon
Summary
Accomplished Insurance Agent at Symmetry Financial Group, adept in customer service and insurance industry understanding, significantly enhanced client loyalty through personalized solutions. Proven leadership as Assistant Manager at The Tanning Hut, driving sales and team cohesion. Expertise in Microsoft Office and professional ethics underpins a track record of surpassing goals.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Symmetry Financial Group
06.2024 - Current
- Established strong connections with clients via excellent customer service.
- Explained key aspects of insurance policies, building confidence and long-term loyalty.
- Enhanced customer contentment by customizing insurance solutions to specific needs.
- Specialized in advising clients using extensive product knowledge.
- Analyzed client demands along with monetary status by arranging comprehensive consultation appointments.
Fitting Room Associate
Walmart
05.2018 - 02.2021
- Performed routine cleaning to uphold the standard of dressing spaces.
- Operated cash register efficiently to manage transactions.
- Boosted revenue by supporting jewelry counter sales operations.
- Sorted and arranged returned clothing and accessories at the fitting room desk.
- Maintained accuracy by aligning hanger dimensions with respective apparel.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
Assistant Manager
The Tanning Hut
06.2020 - 10.2023
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Delivered outstanding customer service to drive client retention.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Bachelors Of Science - Business Administration
West Virginia Wesleyan College
Buckhannon, WV05.2023
Technical Degree - Certified Nursing Assistant And Phlebotomy
Fred Eberle Technical Center
Buckhannon05.2019
Skills
- Customer service
- Professionalism and ethics
- Upselling
- Marketing management
- Business planning
- Data entry
- Administrative functions
- HIPAA compliance
- Medical terminology
- Microsoft office
- Employee relations
- Insurance Industry Understanding
Timeline
Insurance Agent
Symmetry Financial Group
06.2024 - Current
Assistant Manager
The Tanning Hut
06.2020 - 10.2023
Fitting Room Associate
Walmart
05.2018 - 02.2021
Bachelors Of Science - Business Administration
West Virginia Wesleyan College
Technical Degree - Certified Nursing Assistant And Phlebotomy
Fred Eberle Technical Center
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