Team Leadership and Coaching
KENDRA MITCHELL
Management
Modesto,CA
Summary
Results-Oriented Manager dedicated to building effective professional relationships with all parties to assist the community in growth, development, and unity. The position would flourish 9 years of experience in operational management, 15 years of experience of working in fast-pace environments while leading and coaching teams. Contributes to organization by increasing performance and decreasing cost.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Store Manager
Goodwill Industries San Joaquin Valley
Modesto, CA
11.2011 - Current
- Hiring, training, coaching, evaluating, disciplining up to termination of employees and participants.
- Follow-up with vendors to assess quality, timeliness, compliance to maintain tight cost controls, maximize business efficiency.
- Conduct store and individual action plans as needed to achieve increased revenue and individual performance.
- Ensuring safety procedures are followed by attending monthly meetings set by agency to abide by local, state, and federal governments. Continuous team training and follow-up on IIPP, SDS, and OSHA guidelines.
- Exceeding financial statements with 30% increase in profits by constantly monitoring labor, expenses, and production.
- Analyzing financial reports and holding team accountable by problem solving, coaching, and rewarding.
- Attending, hosting segments in agency meetings set by executive management for technology upgrades, and information on annual business plan.
Manager and Buyer
Green Zebra EAC
San Francisco, CA.
06.2010 - 10.2010
- Created Eco-Boutique Increased foot traffic brand awareness by 90%.
- Organized social events to build brand recognition.
- Managed accounts through Salesforce and QuickBooks.
- Recruited vendors and artists while maintaining relationships with existing accounts.
- Decision maker on continuing or discharging accounts.
Women’s Coordinator
Zara USA
San Francisco, CA.
01.2005 - 12.2009
- Led teams in revitalizing store image, sales, moral by retraining employees, developing workshops.
- Set up recognition systems to acknowledge employees on quarterly basis.
- Scouted, trained coordinators, product leaders for San Francisco, Los Angeles, and Illinois locations.
- Assisted in development of new planograms for cold stores in USA locations.
- Planned for store visits, grand openings, and promotions for several locations.
- Preserved strong communication with regional, local management.
- Trained, delegated to staff from statistic reports to flourish brand identity.
- Ran markdown reports, managed store replenishment and analyzed buying reports leading to 35% increase in sales based off findings.
- Anticipated consumer buying patterns to create purchase and inventory plan.
Visual Specialist
Gap Inc.
San Francisco, CA, CA.
01.2000 - 01.2005
- Solved many client relations conflicts by listening and empathizing.
- Created brand loyalty through silent selling.
- Executed visual windows and in-store layouts for headquarter conference and northern California stores at ease.
- Organized, built, and struck props for store remodeling and planogram sets for Gap Inc.
- USA division.
- Identified internal/external theft through observing employees and client’s behavior.
- Executed corporate window and in-store layouts with ease.
- Trained new sales associates.
- Peer coach for visual specialist.
Education
Bachelor of Science - Apparel Design Merchandising, Marketing
San Francisco State University
San Francisco, CA 08.2003 - 05.2006
Skills
Results-Oriented
Dependable
High Level of Adaptability
15 Years of Management
9 Years of Operational Mangement
Issues Resolution
People-Oriented
HRIS
Financial planning and Reporting
Timeline
Store Manager
Goodwill Industries San Joaquin Valley
11.2011 - Current
Manager and Buyer
Green Zebra EAC
06.2010 - 10.2010
Women’s Coordinator
Zara USA
01.2005 - 12.2009
Bachelor of Science - Apparel Design Merchandising, Marketing
San Francisco State University
08.2003 - 05.2006
Visual Specialist
Gap Inc.
01.2000 - 01.2005
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