Kendra Mitchell

•Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.

•Proactively manage leads, document tours and complete all leasing paperwork

•Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units

•Contribute ideas to the Manager for marketing property and for improving resident satisfaction

•Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call

•Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors

•Address resident concerns and requests on a timely basis to ensure resident satisfaction with management

•Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis

• Met with new clients and provided successful hair consultations detailing expectations for styling.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
• Collect payments from customers and scheduled future appointments.
• Keep salon clean and stocked with supplies.
• Learn and introduced new techniques to current and potential clients.

• Temp work at various properties that needed a leasing consultant providing a high level of customer service and assistance by greeting clients, responding to concerns, quickly resolving issues.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Contacted and followed up with tenants on renewal notices.
• Tracked leads using various software and followed up with interested parties.
• Assisted property manager and assistant manager as directed.
• Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.

• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Took messages from patients and promptly relayed to appropriate staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Protected patients by observing strict HIPAA guidelines.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Increased purchase amounts by cross-selling with similar products.
• Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
• Executed merchandising and floor moves based on seasonal changes, business needs and trends.
• Restructured store layout and merchandising standards to improve brand image and increase sales.