Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kendra Morgen

Bellingham

Summary

Dynamic Assistant Manager with a proven track record at Jimmy John's Franchise, excelling in team building and customer service. Enhanced operational efficiency through effective scheduling and staff training, resulting in improved service quality. Skilled in problem-solving and fostering team collaboration, driving loyalty and satisfaction among customers.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Jimmy John's Franchise
11.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.

In-Shop Employee

Jimmy Johns Gourmet Subs
01.2022 - 08.2023
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Helped managers with daily checklists and last-minute requirements.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

No Degree - Sociology

Western Washington University
Bellingham, WA
06-2029

Cascade High School
Everett, WA
06-2023

Skills

  • Recruiting and interviewing
  • Team building
  • Problem-solving
  • Orientation and training
  • Team motivation
  • Scheduling and planning
  • Staff training and development
  • Time management
  • Team collaboration
  • Multitasking and organization
  • Coaching and mentoring
  • Customer service
  • Employee scheduling

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Jimmy John's Franchise
11.2023 - Current

In-Shop Employee

Jimmy Johns Gourmet Subs
01.2022 - 08.2023

No Degree - Sociology

Western Washington University

Cascade High School

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