Hi, I’m
Kendra Mynatt
Neosho,United States
Summary
Hardworking and performance-driven customer service professional with multiple years of experience in optimizing guest satisfaction and ensuring exceptional service quality. Demonstrates strong leadership, problem-solving skills, and cultivating positive team dynamics. Committed to guest satisfaction while aligning with company goals.
Overview
7
years of professional experience
1
Certification
Work History
PF Chang's
Waitress/Bartender
08.2023 - 02.2024
Job overview
- Elevated guests dining experiences through personalized service and knowledgeable dish recommendations, enhancing guest satisfaction and loyalty.
- Upheld strict food safety standards and cleanliness protocols, ensuring full compliance with health regulations.
- Optimize operational efficiency by mastering POS systems, facilitating swift and accurate transaction processing.
- Cultivated a positive team dynamic, contributing to a harmonious work atmosphere, boosting overall guest satisfaction and improved staff morale.
- Enhance overall dining experience through proactive anticipation of guest needs, consistently delivering high quality service while efficiently managing multiple tasks.
Kansas City Property Solutions
Maintenance Coordinator
01.2023 - 08.2023
Job overview
- Implemented preventive maintenance schedule, significantly reducing property shrinkage and boosting operational efficiency.
- Cultivated strong vendor partnerships, ensuring prompt procurement of repair materials, minimizing repair downtimes resulting in improved tenant satisfaction.
- Developed maintenance tracking system, improving progress monitoring and resource allocation.
- Generated comprehensive daily and weekly reports, facilitating informed decision-making processes for upper management.
- Implemented strategic repair prioritization system, leading to substantial reduction in maintenance costs for multiple properties.
Applebee's
Shift Leader
06.2022 - 04.2023
Job overview
- Conducted in-depth sales trend analysis, aligning strategies to exceed monthly targets, enhancing restaurant profitability and cost efficiency.
- Developed and implemented incentive-based performance tracking system, boosting team motivation and enhancing service quality.
- Elevated guest satisfaction through meticulous attention to detail, proactive problem-solving, and ensuring prompt and courteous service.
- Supported a culture of continuous improvement by identifying and providing targeted staff support.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Ophelia's Restaurant and Inn
Waitress/Bartender
09.2022 - 01.2023
Job overview
- Achieved top performance ratings and met sales goals while delivering superior customer service.
- Cultivated a welcoming atmosphere by fostering strong relationships with guests, resulting in improved customer satisfaction and loyalty.
- Implemented creative upselling strategies, provided exceptional table service, tailoring recommendations to individual preferences and significantly enhancing average check amount.
- Provided a welcoming atmosphere by cultivating strong relationships with guests resulting in improved customer satisfaction and loyalty.
- Maintained meticulous attention to detail in order management and table service, ensuring seamless dining experiences and minimizing errors.
Jackson Hewitt
Certified Tax Preparer
01.2017 - 11.2019
Job overview
- Navigated 250+ complex tax scenarios, delivering tailored solutions for annual tax reports, while maintaining a 99% accuracy rate and ensuring data integrity.
- Provided expert assistance during IRS audits, providing documentation and guidance to resolve discrepancies and support clients effectively.
- Developed advanced spreadsheet models to accurately track tax information, enhancing productivity and improving overall efficiency in report preparation.
- Ensured compliance with tax regulations, maximizing returns within legal parameters while safeguarding client confidentiality.
- Guaranteed client confidentiality and personal information, ensuring 100% integrity and security throughout the tax preparation process.
Integrity Home Care & Hospice
Department Coordinator
01.2018 - 02.2019
Job overview
- Streamlined administrative processes, executing data management, data collection, data entry and data analysis for a patient base of 500.
- Implemented audit protocols, reducing penalty costs by 12% through proactive issue resolution.
- Implemented cross-departmental communication strategies, enhancing transparency and facilitating seamless information flow across the organization.
- Collaborated with diverse healthcare professionals to ensure compliance with all relevant policies, procedures, and regulations ensuring optimal patient care.
- Maintained meticulous accuracy in daily and weekly audit reports, contributing to improved operational efficiency and regulatory adherence.
Education
Neosho High SchoolNeosho, MO
High School Diploma from High School Diploma
05.2006
University Overview
- National Honor Society (NHS)
- Cumulative GPA of 4.0
DeVry UniversityNaperville, Illinois
Associate Of Applied Science Business Administration And Management from Healthcare Management
University Overview
- Continuing education in Technical and Applied Science
- Cumulative GPA: 3.8, Dean's List
DeVry UniversityNaperville, Illinois
Certification In Health Sciences from Medical Billing And Coding
University Overview
- Continuing education in Health Sciences
Wichita Technical InstituteJoplin, Missouri
Licensed Practical Nurse (LPN) from Health Sciences
10.2017
University Overview
- Exemplary Attendance Award
- Perfect Achievement Award
Crowder CollegeNeosho, Missouri
Certified Nursing Assistant (CNA) from Health Sciences
05.2006
Franklin Technology CenterJoplin, Missouri
Phlebotomy from Health Sciences
05.2006
Skills
- Customer Service
- Database Management
- Leadership Development
- Metacognitive & Conceptual Thinking
- Microsoft 365
- Problem-Solving
- Inductive Reasoning
- Point-of-sale System (POS)
- Conceptual Thinking
- Expenses Reports
- Data Analytics
- Multi Tasking
- Performance Management
- Problem-solving Skills
Certification
- Food Handlers Certification, 2022-01-01
- CPR & First-Aid Certification, 02/01/24
Timeline
Waitress/Bartender
PF Chang's
08.2023 - 02.2024
Maintenance Coordinator
Kansas City Property Solutions
01.2023 - 08.2023
Waitress/Bartender
Ophelia's Restaurant and Inn
09.2022 - 01.2023
Shift Leader
Applebee's
06.2022 - 04.2023
Department Coordinator
Integrity Home Care & Hospice
01.2018 - 02.2019
Certified Tax Preparer
Jackson Hewitt
01.2017 - 11.2019
Neosho High School
High School Diploma from High School Diploma
DeVry University
Associate Of Applied Science Business Administration And Management from Healthcare Management
DeVry University
Certification In Health Sciences from Medical Billing And Coding
Wichita Technical Institute
Licensed Practical Nurse (LPN) from Health Sciences
Crowder College
Certified Nursing Assistant (CNA) from Health Sciences
Franklin Technology Center
Phlebotomy from Health Sciences
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