Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Kendra Nieto

Chevy Chase,MD

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

13
13
years of professional experience

Work History

Receptionist

Anne Arundel Dermatology
03.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collect payments, processed transactions and updated relevant records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Salon Assistant/Receptionist

BeScene Studio
06.2019 - 07.2023
  • Helped prepare clients for hair service.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.

Assistant Manager

Sport Zone
06.2012 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Lead and trained employees on how to manage POS terminal transactions in accordance with policy and procedure.
  • Managed inventory tracking system to record deliveries, shipments and stock levels. Met sales goals by learning about the store's latest shoe releases, reviewing weekly sales and improving customer service techniques
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

Associate of Arts - Cosmetology

Hair Expressions - Paul Mitchell
Rockville, MD
06-2019

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Timeline

Receptionist

Anne Arundel Dermatology
03.2024 - Current

Salon Assistant/Receptionist

BeScene Studio
06.2019 - 07.2023

Assistant Manager

Sport Zone
06.2012 - 05.2019

Associate of Arts - Cosmetology

Hair Expressions - Paul Mitchell

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Kendra Nieto