Kendra Occhialini
Clermont,FL
Summary
Dynamic and customer-focused professional with a proven track record in administrative support and customer service roles across diverse industries. Currently, a dedicated member of the Disney Photopass team, adept at capturing magical moments for guests. Excels in collaborating on innovative projects, such as leveraging AI technology to enhance guest experiences through precise timing for photo captures. Possesses strong communication skills and a keen eye for detail, honed through previous roles in healthcare, automotive, and retail sectors. Eager to transition into a new challenge as a Disney Administrative Coordinator, leveraging a blend of administrative expertise, customer-centric mindset, and a passion for contributing to the success of the Disney brand.
Overview
4
4
years of professional experience
Work History
PhotoPass Photographer
Disney
Lake Buena Vista, FL
09.2022 - Current
- Captured high-quality photos of guests in various park locations, preserving precious moments of joy and wonder.
- Provided exceptional customer service, ensuring each guest experienced a magical and memorable visit.
- Collaborated closely with team members to optimize workflow and meet daily photo capture targets, fostering a collaborative and supportive work environment.
- Joining hands with fellow magic-makers, I contributed to the enchanting atmosphere and helped spread happiness one snapshot at a time.
Quality Assurance Team Member
Third-party company contracted by Disney
Celebration, FL
04.2022 - 09.2024
- Annotated images using provided software to train AI programs for Photopass photo capture, adding a sprinkle of magic to each frame.
- Took candid photos of guests from a remote location, contributing to the creation of a rich and diverse training dataset for our AI programs.
- Transitioned seamlessly to a new role within Photopass after project completion, where I continued to delight guests with exceptional experiences and everlasting memories.
- In this role, I combined my passion for photography with the excitement of technological innovation to enhance the guest experience and contribute to the magic of our park.
Service Advisor
Toyota of Clermont
Clermont, FL
08.2020 - 05.2021
- Assisted customers with vehicle maintenance needs, providing recommendations and scheduling services.
- Managed service appointments and maintained accurate records of customer interactions.
- Ensured customer satisfaction by addressing concerns and providing timely solutions.
Education
G.E.D
Seminole State College of Florida
Sanford, FL10-2008
Skills
- Excellent customer service skills
- Collaborative teamwork
- Quality assurance and attention to detail
- Time management and multitasking
- Problem-solving
- Effective communication
References
References available upon request.
Timeline
PhotoPass Photographer
Disney
09.2022 - Current
Quality Assurance Team Member
Third-party company contracted by Disney
04.2022 - 09.2024
Service Advisor
Toyota of Clermont
08.2020 - 05.2021
G.E.D
Seminole State College of Florida
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