Kendra Oldow
Portland
Summary
Client-centered professional transitioning into a Flight Attendant role. Proven experience upholding rigorous safety standards, managing critical situations calmly, and ensuring regulatory compliance in high-stakes environments. Skilled at building authentic relationships, anticipating clients needs, and collaborating with peers to ensure team success.
Overview
18
18
years of professional experience
Work History
Veterinary Technician
Various Veterinary Hospitals
12.2021 - Current
- Safety & Compliance Oversight: Maintained strict zero-error accuracy while performing critical technical procedures (e.g., anesthetic monitoring, administering controlled medications), demonstrating rigorous adherence to high-stakes operational and safety protocols.
- Emotional De-escalation & Service: Acted as the primary client liaison, utilizing active listening and empathy to de-escalate emotional situations and communicate complex, sensitive information clearly, ensuring client trust and comprehension.
- Operational Readiness: Managed high-volume client and patient logistics within a short-staffed setting; coordinated seamlessly with cross-functional medical teams to troubleshoot advanced equipment and maintain service continuity during operational challenges.
- Data Integrity: Ensured regulatory compliance by meticulously managing and documenting sensitive client and medical records within Electronic Health Record (EHR) systems, upholding strict standards of confidentiality.
Licensed Massage Therapist (Part-Time)
Various Locations
06.2018 - Current
- Established and maintained long-term professional client relationships through personalized service delivery and advanced non-verbal communication skills, accurately assessing evolving client needs.
- Managed private appointment scheduling and financial/treatment record documentation with a consistent focus on professionalism and client confidentiality.
Patient Care Associate
Mercy Hospital
10.2020 - 04.2021
- High-Volume Customer Care: Provided compassionate care and clear guidance to a diverse patient population, establishing rapport and comfort, and ensuring their cooperation with time-sensitive procedures.
- Regulatory Adherence: Ensured rigorous compliance with all hospital protocols, including federal regulations (HIPAA), demonstrating the professional discipline required to manage and protect confidential patient data.
- Team Prioritization: Functioned as an essential member of a fast-paced clinical team, consistently prioritizing critical patient needs and logistical demands under high pressure to guarantee the smooth and timely flow of services.
Deckhand
Various Maritime Operators
04.2008 - 09.2013
- Emergency & Safety Training: Possessed up-to-date certification and training in Fire Safety and Maritime Emergency Response, routinely participating in drills to maintain readiness for crisis containment and passenger safety.
- Pre-Operational Checks: Executed all necessary safety and regulatory checks (similar to pre-flight checks), ensuring the vessel was fully compliant and operational before every departure.
- Team-Based Operations: Worked collaboratively as a small crew to navigate dynamic weather and logistical issues at sea, demonstrating essential teamwork and quick, critical decision-making under variable conditions.
Education
Bachelor of Business Administration (BBA) - Information Technology Management
Western Governors University
Salt Lake City12-2023
Skills
- Safety & Emergency Protocol Adherence: Demonstrated ability to follow and enforce complex safety and medical protocols with zero-error accuracy
- Customer Service Excellence: Expertise in de-escalating emotional situations, providing empathetic support, and delivering personalized care to diverse populations
- Regulatory Compliance: Proven track record of adhering to strict confidentiality guidelines (analogous to TSA/FAA regulations) and meticulous data integrity standards
- Teamwork & Coordination: Skilled in cross-functional collaboration and managing operational flow under stressful, time-sensitive constraints
- Critical Decision Making: Proven ability to prioritize complex logistical and safety demands simultaneously
Timeline
Veterinary Technician
Various Veterinary Hospitals
12.2021 - Current
Patient Care Associate
Mercy Hospital
10.2020 - 04.2021
Licensed Massage Therapist (Part-Time)
Various Locations
06.2018 - Current
Deckhand
Various Maritime Operators
04.2008 - 09.2013
Bachelor of Business Administration (BBA) - Information Technology Management
Western Governors University