Kendra Oliver
Santa Paula,California
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Private Caregiver CNA
Self Employed Services
Port Hueneme, CA
05.2023 - 12.2023
- Provided companionship to elderly client by engaging in conversation and accompanying them on errands or outings.
- Transported client to doctor appointments, grocery stores, and other necessary destinations.
- Monitored vital signs including blood pressure, temperature, pulse rate, and respiration rate.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Accompanied client on recreational activities such as walks or trips to the park.
- Researched medical information online when needed in order to provide additional insight into a client's condition.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Medical Laboratory Technician
Medivolve
Camarillo, CA
06.2021 - 05.2023
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Verified patient information and collected specimens according to established protocols.
- Analyzed test results for accuracy and prepared results for patients.
- Processed specimens using antigen and antibody tests.
- Reviewed medical records for completeness and accuracy prior to analysis or testing of specimens.
- Assisted with the training of new personnel in laboratory techniques and procedures.
- Recorded all test results accurately into the computer system.
- Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.
- Identified discrepancies in test results that may indicate errors in specimen collection or processing methods.
- Developed new methods for increasing efficiency within the laboratory setting.
- Ensured compliance with applicable regulatory standards such as CLIA.
- Participated in continuing education activities such as seminars or workshops related to medical technology advancements.
- Performed quality control procedures to validate test results according to established standards.
- Cleaned and sterilized lab area, tools and equipment.
- Followed standard precautions using personal protective equipment as required.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood and bodily fluids products.
Food Service Supervisor
Santa Barbara Zoo
Ventura, CA
06.2015 - 06.2019
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Scheduled staff shifts and monitored attendance.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Provided direction to staff on proper preparation techniques for menu items.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Collaborated with chefs or other culinary professionals in creating new recipes or menu options that appeal to customers' tastes.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Purchased food and supplies according to department needs.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Performed continuous evaluations of employee performance and service levels.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Retail Team Leader
Tuesday Morning
Santa Barbara, CA
05.2016 - 01.2017
- Maintained high levels of customer service by monitoring staff performance and providing feedback.
- Organized merchandise displays to maximize sales potential.
- Monitored daily operations including cash handling, opening and closing procedures and security policies.
- Resolved customer complaints in a professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
Train Operator
Santa Barbara Zoological Gardens
Santa Barbara, CA
06.2014 - 06.2015
- Operated train cars safely and efficiently according to established protocols.
- Monitored train operations, ensured adherence to safety regulations, and reported any irregularities or problems to supervisors.
- Performed daily pre-trip inspections of equipment, including brakes, lights, horns, and couplings.
- Assisted passengers with boarding and disembarking from trains in a timely manner.
- Inspected tracks for debris or other obstructions.
- Greeted passengers upon entering the caboose car providing assistance when needed.
Customer Service Cashier
Santa Barbara Zoological Gardens
Santa Barbara, CA
12.2013 - 06.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Education
Associate of Arts - Sociology
Ventura College
Ventura, CA12-2023
Associate of Arts - General Education
Ventura College
Ventura, CA12-2023
Certificate - Allied Health
Ventura College
Ventura, CA12-2023
Certified Nursing Assistant - Certified Nursing Assistant
Ventura College
Ventura, CA05-2023
Associate of Science - Natural Sciences
Ventura College
Ventura, CA01-2023
Certified Clinical Medical Assistant - Medical Assisting
Charter College
Oxnard, CA10-2020
Skills
- Shopping And Errands
- Client Transportation
- Medication Assistance
- Recording Vital Signs
- Light Housekeeping
- Patient Awareness
- Basic Housekeeping
- Cleaning And Sanitizing
- Compassionate Care
- Supportive Companionship
- Client Laundry
- Grocery Shopping
Accomplishments
- Graduated with an AS with honors
Certification
- CNA License
- Certified Medical Assistant
References
References available upon request.
Timeline
Private Caregiver CNA
Self Employed Services
05.2023 - 12.2023
Medical Laboratory Technician
Medivolve
06.2021 - 05.2023
Retail Team Leader
Tuesday Morning
05.2016 - 01.2017
Food Service Supervisor
Santa Barbara Zoo
06.2015 - 06.2019
Train Operator
Santa Barbara Zoological Gardens
06.2014 - 06.2015
Customer Service Cashier
Santa Barbara Zoological Gardens
12.2013 - 06.2014
Associate of Arts - Sociology
Ventura College
Associate of Arts - General Education
Ventura College
Certificate - Allied Health
Ventura College
Certified Nursing Assistant - Certified Nursing Assistant
Ventura College
Associate of Science - Natural Sciences
Ventura College
Certified Clinical Medical Assistant - Medical Assisting
Charter College
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