Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Olson

Hastings,Minnesota

Summary

Successful at providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience

Work History

Server

Dugarels Bar And Grille
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated relationships with regular customers.

Bartend & Serve

Cowboy jacks
02.2022 - Current
  • Make sure customers are happy
  • Correctly pour drinks
  • Knowledgeable on ingredients and menu items
  • Greet everyone with smiles and conversation
  • Clean and organize.
  • Keep up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilize knowledge of menu to make recommendations, enhancing customer dining experience.

Front desk receptionist

Language of hair
02.2021 - 07.2021
  • Confirmation calls
  • Booked all appointments
  • Check in and out
  • Handled all money
  • Swept & kept up with all cleaning tasks at end of night
  • Answered and placed all phone calls.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered first impressions by warmly greeting visitors upon arrival at the front desk.

Wedding & event tending

Northland country club
03.2021 - 01.2022
  • Set up weddings and events to perfection
  • Placing silverware, aligning buffet, polishing, creating charts for servers
  • Served in dining area to all members and guests
  • Swept, mopped, and cleaned all nights scheduled for easy prep and opening for morning crew
  • Memorized members and created a comfortable space to eat lunch or dinner.

Barista

Starbucks
02.2022 - 06.2022
  • Daily cleaning
  • Memorized all menu items and how to be made
  • Greeted all guests
  • Crafted drinks to perfection swiftly and speedy.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Server, Host, Expediter

PR's Sports Bar
04.2018 - 01.2021
  • Made customer feel welcome
  • Brought out food
  • Cleaned when necessary.

Education

In progress -

The salon professional academy - Maplewood

Undecided -

University of Minnesota Duluth

Diploma -

Eastview High School
05.2019

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Adaptable and Flexible
  • Reliability
  • Multitasking Abilities
  • Relationship Building

Timeline

Server

Dugarels Bar And Grille
06.2024 - Current

Bartend & Serve

Cowboy jacks
02.2022 - Current

Barista

Starbucks
02.2022 - 06.2022

Wedding & event tending

Northland country club
03.2021 - 01.2022

Front desk receptionist

Language of hair
02.2021 - 07.2021

Server, Host, Expediter

PR's Sports Bar
04.2018 - 01.2021

In progress -

The salon professional academy - Maplewood

Undecided -

University of Minnesota Duluth

Diploma -

Eastview High School

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Kendra Olson