Kendra Parker
Jacksonville,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
United States Post Office
Jacksonville, FL
07.2013 - Current
- Assisted customers via email, chat, and social media platforms.
- Supported sales team members to drive growth and development.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Excelled in exceeding daily credit card application goals.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Navigated multiple software applications while assisting customers.
Customer Service Cashier
Kohls Department Store
Jacksonville, FL
02.2015 - 12.2017
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
- Followed proper opening/closing procedures for cashier station security.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Collaborated with team members to address customer concerns or requests.
Cashier
Potters House Bistro
Jacksonville, FL
01.2014 - 07.2016
- Upheld strict sanitation practices in all areas.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Managed inventory, ordering, and restocking supplies.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Counted and balanced cashier drawers.
Customer Service Cashier Volunteer
UF Health Shands Hospital
Jacksonville, FL
06.2011 - 08.2012
- Utilized store's POS system to complete transactions efficiently.
- Answered phone calls to assist customers with questions and orders.
- Followed proper opening/closing procedures for cashier station security.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
Education
Associate of Applied Science - Business Administration
Florida State College At Jacksonville
Jacksonville, FL08-2015
High School Diploma -
A. Philip Randolph Academies
Jacksonville, FL06-2011
Skills
- Consultative Sales
- Account updating
- Product Knowledge
- Report Generation
- Paperwork Processing
- Call Management
- Appointment Scheduling
- Scheduling
- Complaint Handling
- Positive and professional
- Quality Assurance Controls
Timeline
Customer Service Cashier
Kohls Department Store
02.2015 - 12.2017
Cashier
Potters House Bistro
01.2014 - 07.2016
Customer Service Representative
United States Post Office
07.2013 - Current
Customer Service Cashier Volunteer
UF Health Shands Hospital
06.2011 - 08.2012
Associate of Applied Science - Business Administration
Florida State College At Jacksonville
High School Diploma -
A. Philip Randolph Academies
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