Kendra Parker
Jacksonville,Florida
Summary
Dynamic professional with extensive experience in customer interactions and issue resolution, consistently delivering prompt and effective solutions. Expertise in leveraging strong communication skills and empathy to cultivate lasting customer relationships, resulting in high satisfaction rates and enhanced loyalty. Proven ability to navigate conflicts and challenges with a problem-solving mindset, ensuring alignment with customer needs and organizational objectives. Recognized for reliability and a proactive approach, contributing to team success while adapting seamlessly to evolving demands.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist - Sales and Service
United States Post Office
08.2014 - Current
- Organized and tracked all outbound shipments using tracking software.
- Reported any discrepancies in addressing information to appropriate personnel.
- Updated mailing lists with new address information as received.
- Processed and sorted incoming mail according to specified criteria.
- Inspected packages for proper packaging materials and labels before sending out.
Assistant of Operations - Neurology
Ascension St Vincent Hospital
05.2023 - 08.2024
- Managed a high volume of incoming emails related to referral requests and follow-up questions.
- Maintained communication with referring physicians regarding status of patient referrals.
- Ensured that all necessary forms were completed accurately by referring physician's office.
- Provided administrative support to physicians, nurses, and other healthcare professionals in the department.
- Created and maintained patient records, including medical history and insurance information.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
Registration Administrator Volunteer
UF Health Shands Hospital
06.2011 - 08.2012
- Processed patient registration forms and insurance information accurately and efficiently.
- Performed administrative duties such as filing documents, photocopying, scanning, faxing.
- Provided customer service support to patients via phone or email, responding promptly to inquiries.
Education
Associate of Applied Science -
Florida State College At Jacksonville
Jacksonville, FL08-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Accomplishments
Occupational Therapy In Rehabilitation
Education and Training
Basic Life Support (BLS)
CPR, ADE and First Aid
Diploma in Nursing and Patient Care
Timeline
Assistant of Operations - Neurology
Ascension St Vincent Hospital
05.2023 - 08.2024
Customer Support Specialist - Sales and Service
United States Post Office
08.2014 - Current
Registration Administrator Volunteer
UF Health Shands Hospital
06.2011 - 08.2012
Associate of Applied Science -
Florida State College At Jacksonville
Similar Profiles
Rita OwenbyRita Owenby
Rural Mail Carrierr Associate at United States Post Office OfficeRural Mail Carrierr Associate at United States Post Office Office
Sherry McGheeSherry McGhee
Rural Carrier Associate at United States Post OfficeRural Carrier Associate at United States Post Office
Chante' WoodsChante' Woods
Mail Carrier at United States Post OfficeMail Carrier at United States Post Office
Amanda RitchAmanda Ritch
LEAD TECHNICIAN at Sir GroutLEAD TECHNICIAN at Sir Grout
Aileen KerinsAileen Kerins
Visitor Experience - Lead Gallery Host at Cummer Museum of Art and GardensVisitor Experience - Lead Gallery Host at Cummer Museum of Art and Gardens