Kendra Pharmer
Stafford Springs,CT
Summary
Dynamic professional with experience as an ABA Behavior Therapist at The Growing Tree Academy, adept at implementing evidence-based interventions and promoting positive reinforcement. Self-motivated and detail-oriented, skilled in material handling and warehouse organization, consistently enhancing client outcomes and customer satisfaction through effective communication and quality control.
Friendly customer service cashier with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
19
19
years of professional experience
Work History
ABA Behavior Therapist
The Growing Tree Academy
06.2023 - 08.2023
- Implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Reduced challenging behaviors by implementing evidence-based interventions and monitoring their effectiveness.
- Participated in ongoing professional development opportunities to stay current on advances in ABA research and practice standards.
- Promoted positive reinforcement techniques throughout therapy sessions, motivating clients towards goal achievement.
Warehouse Worker
Cabelas
11.2014 - 02.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
Customer Service Cashier
Better Val-U
10.2004 - 03.2008
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Associate of Applied Science - Early Childhood Education
Quinebaug Valley Community College
Danielson06-2013
Skills
- Self-motivated and disciplined
- Cleaning and organizing
- Attention to detail
- Cash register operation
- Customer service
- Cash management
- Customer satisfaction
- Customer focus
- Patience and composure
- Payment processing
- Cash handling
- Drawer management
- Adaptability and flexibility
- Positive and professional
- Honest and dependable
- Reliable and responsible
- Team collaboration
- Cash handling and management
Timeline
ABA Behavior Therapist
The Growing Tree Academy
06.2023 - 08.2023
Warehouse Worker
Cabelas
11.2014 - 02.2015
Customer Service Cashier
Better Val-U
10.2004 - 03.2008
Associate of Applied Science - Early Childhood Education
Quinebaug Valley Community College
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