Kendra Phillips

• Managed client intake processes, facilitating seamless access to resources and support.
• Developed strategies to enhance collaboration among team members.
• Supported data collection for program evaluation and improvement initiatives.
• Consulted with clients to understand career goals and aspirations.
• Crafted resumes tailored to highlight individual skills and experiences.

• Spearheaded the lease-up of a newly developed 110-unit property, optimizing occupancy through strategic pricing and listing management on platforms like Airbnb, Furnished Finder, and VRBO.
• Led property renovations and interior design for all furnished units, ensuring a high-end guest experience and increased rental appeal.
• Developed and managed the property's website, application, and leasing process while setting market rates to maximize revenue.
• Fostered community engagement by organizing resident events, conducting business-to-business marketing, and collaborating with local nonprofits to provide housing for veterans.
• Managed daily operations, including rent collection, maintenance coordination, work order tracking, and weekly reporting to ownership.

• Successfully transitioned from Assistant Community Manager of a 345 unit to independently managing a property.
• Demonstrated leadership and proficiency, earning the promotion based on exceptional performance and dedication.
• Oversaw the operations of a 148-unit property, ensuring the smooth functioning of both leasing and maintenance teams.
• Streamlined the application process using Onsite software, reducing processing time and improving overall efficiency.
• Conducted thorough profiles for prospects, enhancing the precision of tenant matching and ensuring higher satisfaction rates.
• Generated and submitted weekly reports, providing comprehensive insights into property performance and areas for improvement.

Served as primary contact for client inquiries, ensuring timely access to essential information.

• Managed office supplies and inventory to optimize operational efficiency.
• Executed administrative tasks, including meeting arrangements, correspondence, and file organization.
• Performed clerical duties, such as photocopying, faxing, and scanning documents.
• Maintained organized filing systems, both physical and electronic.
• Engaged professionally with customers and staff, addressing questions via phone and email.

• Facilitated property tours for clients, delivering comprehensive listing information.
• Managed lease agreements, ensuring adherence to company policies and regulations.
• Coordinated tenant move-ins and move-outs to guarantee seamless transitions.
• Responded to inquiries from multiple parties, utilizing active listening to resolve issues.
• Processed applications through background checks and reference verification.
• Addressed tenant maintenance inquiries promptly, ensuring efficient resolution of issues.