Kendra Pitts

• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
• Processed customer orders with accuracy and speed, ensuring timely delivery.
• Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.
• Managed dock operations, including shipping, receiving paperwork, scheduling pickups, deliveries, and tracking freight costs.
• Identified needs of customers promptly and efficiently.

• Scanned the correct mail on and off the truck

• Answered phone calls regarding product availability, prices and special orders.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Resolved customer complaints in an efficient and professional manner.
• Built and maintained productive relationships with employees.
• Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
• Managed cash register and processed customer transactions with high accuracy.
• Scanned items and checked pricing on cash register for accuracy.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
• Performed daily inventory checks to ensure stock levels met customer demand.
• Called vendors when necessary to report low stock levels or order additional supplies.
• Verified age of customers purchasing alcohol or tobacco products with valid ID.
• Counted and balanced cashier drawers.
• Stocked shelves with merchandise such as snacks, drinks and other convenience items.
• Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
• Managed inventory and supplies to ensure materials were available when needed.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Answered customers' questions and provided information on store procedures or policies.

• Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
• Organized register supplies in front end and storage areas.
• Packed and bagged products according to customer preferences.
• Handled cash, card, check, gift card and coupon transactions for customer purchases.
• Balanced out cash drawer at the end of each shift.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Offered customers carry-out service at completion of transaction.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
• Checked personal identifications during alcohol and tobacco sales.
• Provided accurate change to customers when making transactions.
• Welcomed customers, offering assistance to help find store items.
• Verified customer purchases with valid identification.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Greeted customers warmly and asked if they needed help.
• Greeted customers promptly and responded to questions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Completed day-to-day duties accurately and efficiently.