Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Kendra Coughran
Summary
Overview
7
years of professional experience
Work History
CCS Construction Staffing
Onboarding Specialist
10.2022 - Current
Job overview
- Followed up with candidates via phone, email, and text to assist in completing onboarding tasks before given deadlines.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Put together employee files and collected required digital or physical information to meet requirements.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Wrote surveys, course material and handbooks for different onboarding needs.
Katy Independent School District
Long-Term Substitute Teacher
09.2021 - 09.2022
Job overview
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Springfree Trampoline
Sales and Service Coordinator
11.2019 - 09.2021
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinating and facilitating new hire training sessions for all part-time positions
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Planned and prepared work schedules, and assigned employees to specific duties
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Mentored associates on performance-oriented strategies and customer service techniques.
Springfree Trampoline
Sales Associate Team Leader
07.2018 - 11.2019
Job overview
- Assisted with training and mentoring new team members
- Generated sales reports and tracked customer data to ensure sales goals were met
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales
- Demonstrated product features and capabilities to potential buyers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Springfree Trampoline
Sales Associate
01.2017 - 06.2018
Job overview
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Cultivated relationships with new and existing customers to drive sales
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales
- Assisted customers with product selection to ensure customer satisfaction.
Education
University Of HoustonHouston, TX
Bachelor of Technology from Major: Human Resource Development Minor: Education
12.2023
University Overview
Lone Star CollegeCypress, TX
Associate of Applied Arts
12.2020
University Overview
Morton Ranch High SchoolKaty, TX
High School Diploma
05.2016
University Overview
Skills
- Employee Coaching
- Performance Evaluation
- Training Material Updates
- Customized Training
- Leadership Training
- Verbal and Written Communication
- Schedule Coordination
- New Hire On-Boarding
- Program Support
- Administrative Support
- Onboarding New Employees
- Interpersonal Communication Skills
- Customer Service and Assistance
- Microsoft Office
- Best Practices and Standards
- Networking and Partnership Development
- Training Development and Execution
- Americans with Disabilities Act (ADA)
- Employment Data Tracking
- Equal Employment Opportunity (EEO)
- Confidential Records Management
- Policy and Procedure Writing
- Conduct Orientations and Training
- Remote Conferencing and Communication
References
References
References available upon request.Timeline
Onboarding Specialist
CCS Construction Staffing
10.2022 - Current
Long-Term Substitute Teacher
Katy Independent School District
09.2021 - 09.2022
Sales and Service Coordinator
Springfree Trampoline
11.2019 - 09.2021
Sales Associate Team Leader
Springfree Trampoline
07.2018 - 11.2019
Sales Associate
Springfree Trampoline
01.2017 - 06.2018
University Of Houston
Bachelor of Technology from Major: Human Resource Development Minor: Education
Lone Star College
Associate of Applied Arts
Morton Ranch High School
High School Diploma
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