Kendra Pollard
Bartlett,TN
Overview
7
7
years of professional experience
Work History
Account Research Coordinator
Varsity Spirit Fashion
11.2022 - Current
- Provided excellent customer service
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.
Technical Support Analyst
UMRF Ventures
11.2019 - 10.2022
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated software versions with patches and new installations to close security loopholes and protect users
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Customer Service Representative
Methodist Le Bonheur Germantown Hospital
09.2020 - 08.2021
- Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
- Contributed to a positive team environment and
- Liaise with other departments and teams as required to resolve Customer issues and questions
- Complied with scheduling standards
- exhibit patience and empathy and express assurance and confidence
Customer Service Representative
Memphis City Employees Credit Union
04.2019 - 02.2021
- Received and responded to a high volume of telephone inquiries from internal and/or external customer
- Follow-through on customer inquiries, requests or complaints; resolve issues promptly; place follow-up telephone calls to customers
- Answered incoming calls and emails, providing frontline customer support or assistance with
- Provided prompt and efficient service to Customers including the appropriate escalation of customer issues
Human Resource Assistant
KBINC
01.2017 - 03.2018
- Provides assistance and administrative support to specialists, employees, and contractors involved in human resource development and/or delivery activities.
- Gathers, maintains, and analyzes automated or manual data on training courses, materials, or programs and makes recommendations for changes or other appropriate actions to achieve improvements in employee performance through training.
- Participates in the development of materials and/or plans and agreements for courses or other Service-wide employee human resource development and/or delivery projects.
Education
Associate - Computer Information Technology
Southwest Tn Community College
Memphis Skills
- Interpersonal Skills
- Oral and Written Communication
- Technology Application
- Workload Management
- Customer Service (Clerical/Technical
Timeline
Account Research Coordinator
Varsity Spirit Fashion
11.2022 - Current
Customer Service Representative
Methodist Le Bonheur Germantown Hospital
09.2020 - 08.2021
Technical Support Analyst
UMRF Ventures
11.2019 - 10.2022
Customer Service Representative
Memphis City Employees Credit Union
04.2019 - 02.2021
Human Resource Assistant
KBINC
01.2017 - 03.2018
Associate - Computer Information Technology
Southwest Tn Community College
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