Kendra Porcelli
Waynesboro,Pennsylvania
Summary
Dedicated professional with expertise in providing engaging and structured learning experiences for students. Skilled in collaboration and flexibility, adept at meeting varying classroom needs. Strong reputation for effective communication and a strong sense of responsibility.
Overview
13
13
years of professional experience
Work History
Stay at Home Mom
Homemaker
Waynesboro, PA
08.2020 - 02.2025
Administrative Assistant
Chambersburg Affordable Auto Sales LLC
Chambersburg, Pennsylvania
01.2018 - 08.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Cashier/Marketing Assistant
Rossi’s Corner Store
Tipton, PA
01.2012 - 01.2018
- Created marketing promotions.
- Helped train new employees
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor's - Marketing
Southern New Hampshire University (Online)
Tyrone, Pennsylvania10.2017
Associate - Management and Marketing
South Hills School of Business & Technology
Altoona, Pennsylvania09.2014
Skills
- Time management
- Communication skills
- Organizational skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Adaptability and dependability
- Reliability and punctuality
- Empathy and patience
- Active listening
- Emotional awareness
Timeline
Stay at Home Mom
Homemaker
08.2020 - 02.2025
Administrative Assistant
Chambersburg Affordable Auto Sales LLC
01.2018 - 08.2020
Cashier/Marketing Assistant
Rossi’s Corner Store
01.2012 - 01.2018
Associate - Management and Marketing
South Hills School of Business & Technology
Bachelor's - Marketing
Southern New Hampshire University (Online)