Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Generic

Kendra Porter

Lakeland,FL

Summary

Experienced Auto Claims Adjuster with over a seven year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed to handle irate customers with ease and professionalism.

Overview

12
12
years of professional experience

Work History

Auto Claims Adjuster

GEICO, Government Employees Insurance
Lakeland, FL
07.2016 - Current
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
  • Analyzed policy language to ensure compliance with state regulations and company policies.
  • Determined liability based on facts gathered from investigations.
  • Researched applicable laws related to automobile accidents or losses.
  • Managed multiple cases simultaneously while meeting established deadlines.
  • Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
  • Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
  • Processed payments according to terms outlined in policy contracts.
  • Attended continuing education seminars to stay abreast of changes in the field.
  • Communicate with team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
  • Presented claims to insurance companies.
  • Reviews and adjusts claims by claim processing guidelines.
  • Maintain quality standards by reviewing claims while working off project list.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Managed heavy workload of ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
  • Researched and verified insurance policy coverage.

Researcher

CWIS
Lakeland, FL
02.2012 - 03.2016
  • Developed survey instruments, analyzed data, and prepared reports for a variety of research projects.
  • Evaluated existing policies and practices related to research initiatives.
  • Compiled comprehensive reports summarizing key findings from multiple sources of information.
  • Organized data in logical ways to enable efficient analysis and effective communication of findings.
  • Collaborated with other researchers both in-person and virtually.
  • Adapted general research methodologies to meet project-specific requirements.
  • Developed plans to execute agreed-upon research projects within budget and time requirements.
  • Collected open- and closed-source intelligence for aggregation into intelligence database.
  • Presented findings to colleagues during industry meetings and conferences.

Education

High School Diploma -

Murphysboro High School
Murphysboro, IL
06.1988

Skills

  • Above average communication skills
  • Excellent organization skills
  • Policy Interpretation
  • Critical Thinking
  • Customer Service Expertise
  • Claims Investigations
  • Time Management
  • Problem Solving
  • Computer Skills
  • Adaptability

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Auto Claims Adjuster

GEICO, Government Employees Insurance
07.2016 - Current

Researcher

CWIS
02.2012 - 03.2016

High School Diploma -

Murphysboro High School

Similar Profiles

CREATE PROFILE
Kendra Porter