KENDRA POTTS
Oklahoma City,OK
Summary
Business Administration professional with comprehensive knowledge of office administration, human resources and customer service. Seeking a new position to utilize knowledge obtained from pursuing my education in Human Relations in addition to skills acquired from the professional environment. Proficient in computer productivity, process improvement, and general management skills. Prolific and enthusiastic with ability to quickly adapt and learn to apply new techniques in performance driven environments. Excellent communicator with a keen sense of business acumen. Strong and interactive team member contributing strong work ethic, great interpersonal skills, accountability, project commitment, and successful achievement of operational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Child Welfare Specialist II Full-time 40 Hours
Oklahoma Human Services
07.2023 - Current
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
- Collaborated with multidisciplinary teams to ensure optimal service delivery for children and families.
- Assisted in the placement of children into safe, nurturing foster homes by conducting comprehensive home studies.
- Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Managed complex caseloads effectively while adhering to strict timelines as mandated by federal regulations or state policies.
- Maintained accurate records of client interactions, service referrals, case plan progressions in adherence to agency standards for quality assurance purposes.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Documented data and completed accurate updates to case records.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
Sales Associate Part-time 25 Hours
Soma Intimates
01.2014 - 12.2023
- Greet customers
- Compute sales prices, total purchases and process cash or credit payments
- Place special orders or inquire with other stores for desired items
- Ticket, arrange and display merchandise to promote sales
- Explain to customers the best products for their needs
- Recommending related products to increase customers options and enrich the shopping experience
- Promoting special sales, offers and awareness of store loyalty program
- Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
- Building rapport through conversation and honest recommendations
- Collaborating with fellow team members to keep the sales floor area clean always organized
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisting customers as needed
- Explaining the benefits and functions of products, method of preparation and how to use them achieve the best results.
Office Manager Full-time 40 Hours
Young Achievers Christian Academy
01.2015 - 07.2023
- Accurately document daily schedules, meetings, calendars and office communication
- Monitor progress of day-to-day activities of administrative staff as well as volunteers
- Design and implement internal procedures to maximize teamwork and efficiencies
- Monitor office expenditures such as office/field supplies and equipment
- Provide direct support in the update and maintenance of division policies and procedures
- Coordinate interview selection process and completed necessary paperwork
- Overseeing other employees in their department
- Demonstrates strong communication skills and business etiquette
- Works well independently and has advanced operational management skills
- Preparing presentations and processing necessary documents
- Assisting with employee training and development activities such as creating performance evaluation forms or facilitating employee workshops on topics such as conflict resolution or time management
- Implement clerical duties and administrative processes.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Kindergarten Teacher Full-time 40 Hours
Young Achievers Christian Academy
08.2015 - 01.2016
- Tutor and assist students individually or in small groups to help them master assignments and reinforce learning concepts
- Prepare lesson materials, bulletin boards and record relevant date to assess progress
- Supervise students in classrooms, halls, cafeteria, and field trips
- Attend staff meetings and serve on committees, as required
- Participate in teacher-parent conferences regarding students’ progress.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Rewarded student success by utilizing praise and positive reinforcement techniques.
Education
Human Relations -
University of Oklahoma
Norman, OK01.2018
Liberal Arts -
Langston University
Oklahoma City, OK01.2015
Skills
- Administrative Tasks
- Supply Management
- Customer Service
- Procedural Compliance
- Account Management
- Human Resource Administration
- Proficiency in MS Office
- Business Management
- Family Support
- Case Management
- Service Planning
- Client Advocacy
- Psychosocial Assessment
- Community Referrals
- File Management
- Client Documentation
- High-Risk Populations Identification
- Microsoft Office Suite
- Conducting Interviews
- Invoice Verification
- Trauma Informed Care Framework
- Information Security
- Report Generation
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Microsoft Outlook
- Administrative Support
- Payment Processing
- POS Systems Expert
- Clerical Support
Personal Information
Title: Office Manager
Timeline
Child Welfare Specialist II Full-time 40 Hours
Oklahoma Human Services
07.2023 - Current
Kindergarten Teacher Full-time 40 Hours
Young Achievers Christian Academy
08.2015 - 01.2016
Office Manager Full-time 40 Hours
Young Achievers Christian Academy
01.2015 - 07.2023
Sales Associate Part-time 25 Hours
Soma Intimates
01.2014 - 12.2023
Human Relations -
University of Oklahoma
Liberal Arts -
Langston University
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