Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Kendra Preston

Valdosta,GA

Summary

Dynamic and results-oriented professional with a proven track record at Culver's Restaurant, excelling in customer service and problem-solving. Skilled in active listening and critical thinking, adept at enhancing customer satisfaction and team development. Demonstrated ability to handle high-stress situations, boosting loyalty and repeat business through empathetic dispute resolution.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Culver's Restaurant
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

    • Crew Member

    Subway
    07.2020 - 02.2024


    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Worked well with teammates and accepted coaching from management team.
    • Improved customer satisfaction by providing friendly and efficient service at the register.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Promoted a positive work environment through effective communication and teamwork among staff members.
    • Trained new team members on procedures, customer service, and sales techniques.

    Education

    Business

    Berrien County High School
    Nashville, GA

    Skills

    Customer Service

    Accomplishments

    • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
    • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
    • Documented and resolved Issue which led to Results.

    Timeline

    Customer Service Representative

    Culver's Restaurant
    03.2024 - Current

    Crew Member

    Subway
    07.2020 - 02.2024

    Business

    Berrien County High School

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