Kendra Randall
Rosharon,TX
Summary
Versatile professional with a robust background spanning from Walmart's personal shopping to law enforcement with the US Navy. Excelled in roles requiring exceptional customer service, acute attention to detail, and decisive problem-solving. Proven track record of enhancing operational efficiency and achieving high customer satisfaction ratings, underpinned by strong planning and organizational skills.
Overview
30
30
years of professional experience
Work History
Personal Shopper/Delivery Driver
Walmart
07.2021 - 09.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Area Supervisor
Kohls Department Store
03.2015 - 07.2021
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Conducted detailed market analysis to identify and capitalize on emerging trends, driving sales growth.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
Manager/Fitness Coach
Curves Fitness
01.2015 - 04.2015
- Managed and maintained the day to day business of the fitness club to ensure members received the services required at all times.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Substance Abuse Counselor
US Navy
04.2011 - 04.2014
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
Law Enforcement Officer
US Navy
10.2003 - 01.2011
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
Operation Specialist
US Navy
10.1998 - 10.2003
- Entered commands, using computer terminal, and active controls on computer and peripheral equipment to intergrated operate equipment and provide a secure network in order to link ships communications in the battle group.
- Responded to program error messages by finding and correcting problems or terminating the program and entering commands on set controls on computer or peripheral devices.
- Monitored the ships systems for equipment failure or errors in performance to repair system affected and radar pictures ensuring ship did not run aground or into other vessels in domestic and international waterways.
Seaman Apprentice
US Navy
08.1994 - 10.1998
- Ensured the day to day routine of the housing unit was maintained and repairs completed in a timely manner be personnel scheduled.
- Booked reservations to check guest in and out of the facility.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Education
High School Diploma -
Angleton High School
Angleton, TXSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Problem-solving
- Verifying order accuracy
Timeline
Personal Shopper/Delivery Driver
Walmart
07.2021 - 09.2024
Area Supervisor
Kohls Department Store
03.2015 - 07.2021
Manager/Fitness Coach
Curves Fitness
01.2015 - 04.2015
Substance Abuse Counselor
US Navy
04.2011 - 04.2014
Law Enforcement Officer
US Navy
10.2003 - 01.2011
Operation Specialist
US Navy
10.1998 - 10.2003
Seaman Apprentice
US Navy
08.1994 - 10.1998
High School Diploma -
Angleton High School
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