Kendra Ratliff
Pataskala,Oh
Summary
Personable and organized professional with flair for multitasking and effective communication. Knowledgeable in office management principles and adept at using Microsoft Office and scheduling software. Committed to enhancing operational efficiency and supporting team goals.
Overview
8
8
years of professional experience
Work History
Administrative Professional
Ohio Department of Insurance
03.2018 - Current
- Handled confidential documents with discretion while managing sensitive information on behalf of consumers and companies.
- Streamlined office procedures by implementing efficient filing systems and organizational strategies.
- Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
- Collaborated with cross-functional teams on strategic projects that required coordination of resources from multiple departments within the company.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assists coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Operates personal computer to enter data, type letters, produce/generate reports, operates standard office equipment( e.g. fax, copier, scanner.) Attends meetings training & seminars.
Administrative Assistant
Primrose Schools
06.2017 - 03.2018
- Answered incoming phone calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelor of Science - Business
Franklin University
Columbus, Ohio09.2021
Associate of Applied Business - Business Management
Central Ohio Technical College
Newark, Ohio05.2017
Timeline
Administrative Professional
Ohio Department of Insurance
03.2018 - Current
Administrative Assistant
Primrose Schools
06.2017 - 03.2018
Associate of Applied Business - Business Management
Central Ohio Technical College
Bachelor of Science - Business
Franklin University
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