KENDRA REED
Englewood,OH
Summary
To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Manager
Crothall Healthcare Services
12.2022 - Current
- Oversee 13 Housekeepers, 4 Floor Technicians and a supervisor in the Environmental Services Dept. managing cleaning and infection control of a 164 bed facility with over 63 medical offices and specialty clinics within.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Housekeeper
Crothall Healthcare
08.2022 - 12.2022
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Account Manager
Healthcare Services Group
03.2020 - 08.2022
- Manages accounts for housekeeping and laundry departments in nursing facility of over 170 resident beds
- Management over 12 employees, ordering and keeping stock of cleaning supplies and necessities to clean facility for residents.
Truancy/Attendance Clerk
Dayton Public Schools
04.2016 - 04.2020
- Maintaining, sending, and receiving records for over 450 students
- Processing late students, absences, suspensions, court orders as Attendance Clerk and processing parents and students for intervention and/or court hearings to address poor attendance issues.
Customer Service Representative
L Brands
07.2019 - 02.2020
- Placing and editing online orders
- Recording customer store experience and complaints
Shipping & Receiving
UPS
05.2015 - 07.2016
- Loading and unloading of semi-trailer and carries vehicles, scanning and auditing packages loaded onto delivery vehicles.
Fuel Center Cashier
KROGER
06.2006 - 01.2009
- Customer Service, Stocking of inventory.
Education
Diploma -
Northmont High School
Englewood, Oh01.2008
General studies -
Sinclair College
Dayton, OH01.2008
Skills
- Payroll
- Scheduling
- Human Resources
- Accounts Management
- Operations Management
- Communication
- Inventory
- Records Keeping
- Decision-Making
- Problem-Solving
- Production
- Workflow Optimization
- Operational Efficiency
- Staff Management
- Team Leadership
- Client Relationships
- Employee Motivation
- Operations Oversight
- Management
- Project Leadership
- Staff Training
- Onboarding and Orientation
- Delegation
- Assignment Delegation
- Performance monitoring
- Adaptability
- Innovative and Critical Thinking
- Health and safety compliance
- Goal Setting
- Maintaining Compliance
- Customer Retention
- Budget Development and Management
Zipcode
ZIP Code
Streetaddress
Street Address
References
- Robin Smith, Dayton Public Schools, 937-321-3971
- Andrew Diamond, Dayton Public Schools, 937-414-1089
- RaLonda Cooper, Former Coworker, 937-469-7898
Timeline
Operations Manager
Crothall Healthcare Services
12.2022 - Current
Housekeeper
Crothall Healthcare
08.2022 - 12.2022
Account Manager
Healthcare Services Group
03.2020 - 08.2022
Customer Service Representative
L Brands
07.2019 - 02.2020
Truancy/Attendance Clerk
Dayton Public Schools
04.2016 - 04.2020
Shipping & Receiving
UPS
05.2015 - 07.2016
Fuel Center Cashier
KROGER
06.2006 - 01.2009
Diploma -
Northmont High School
General studies -
Sinclair College
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