KENDRA REED
Operations Manager
Englewood,OH
Summary
To obtain a management position, in which given the opportunity to play a direct role in the unlimited growth and success of solid organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Crothall Healthcare Services
12.2022 - Current
- Oversee 13 Housekeepers, 4 Floor Technicians and 1 supervisor in Environmental Services Dept. managing cleaning and infection control of 164 bed facility with over 63 medical offices and specialty clinics within.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Housekeeper
Crothall Healthcare
08.2022 - 12.2022
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained spotless environments for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintaining KPI scores of more than 3% over total hospital average
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
Account Manager
Healthcare Services Group
03.2020 - 08.2022
- Manages accounts for housekeeping and laundry departments in nursing facility of over 170 resident beds
- Management over 12 employees, ordering and keeping stock of cleaning supplies and necessities to clean facility for residents.
Truancy/Attendance Clerk
Dayton Public Schools
04.2016 - 04.2020
- Maintaining, sending, and receiving records for over 450 students
- Processing late students, absences, suspensions, court orders as Attendance Clerk and processing parents and students for intervention and/or court hearings to address poor attendance issues.
Customer Service Representative
L Brands
07.2019 - 02.2020
- Placing and editing online orders
- Recording customer store experience and complaints
Shipping & Receiving
UPS
05.2015 - 07.2016
- Loading and unloading of semi-trailer and carries vehicles, scanning and auditing packages loaded onto delivery vehicles.
Fuel Center Cashier
KROGER
06.2006 - 01.2009
- Customer Service, Stocking of inventory.
- Welcomed customers and helped determine their needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
Education
Diploma -
Northmont High School
Ohio 07.2007 - 05.2008
General studies -
Sinclair College
Ohio 06.2008 - 07.2010
Skills
Payroll
Scheduling
Accounts Management
Operations Management
Communication
Inventory
Records Keeping
Decision-Making
Problem-Solving
Operational Efficiency
Staff Management
Team Leadership
Client Relationships
Employee Motivation
Operations Oversight
Management
Staff Training
Onboarding and Orientation
Delegation
Assignment Delegation
Performance monitoring
Adaptability
Innovative and Critical Thinking
Health and safety compliance
Maintaining Compliance
Timeline
Operations Manager
Crothall Healthcare Services
12.2022 - Current
Housekeeper
Crothall Healthcare
08.2022 - 12.2022
Account Manager
Healthcare Services Group
03.2020 - 08.2022
Customer Service Representative
L Brands
07.2019 - 02.2020
Truancy/Attendance Clerk
Dayton Public Schools
04.2016 - 04.2020
Shipping & Receiving
UPS
05.2015 - 07.2016
General studies -
Sinclair College
06.2008 - 07.2010
Diploma -
Northmont High School
07.2007 - 05.2008
Fuel Center Cashier
KROGER
06.2006 - 01.2009
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