Kendra Rentz
Sparta,United States
Summary
Account management, Affiliate Marketing, Change management, Business analyst, Process improvement, Program/Project management, Relationship management, Agile, Scrum, Jira, Slack, Mural, Box, Windows applications, Workday, WebEx, Teams, Zoom, Cold calling, Data collection, Quality control and Requirements gathering. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
Work History
Maintenance Assistant
Bangor Area School District
08.2023 - Current
- Participated in ongoing professional development opportunities, staying current with industry best practices.
- Diagnosed and repaired mechanical and electrical systems.
- Maintained safety conditions and standards in facility.
- Help to ensure timely delivery of supplies, parts, and services.
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Contributed to a reduction in accidents through diligent adherence to safety protocols during maintenance activities.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Reported issues to property manager so effective resolutions could be put into place.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
Digital Strategy Specialist
IBM
04.2022 - 04.2023
- Monitored industry trends to adapt strategies accordingly.
- Developed and implemented systems to track customer feedback and satisfaction.
- Organizing what a support Squad/s for Country Models would look like and include.
- Interview Accounts Receivable, Disputes and Consulting teams to devise a plan that will allow AR to increase its collections and accuracy.
- Completed Processes Mining and Implementing those tools to find an overall solution for AR process.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Tactical Kaizen
IBM
07.2021 - 04.2022
- Kaizen is “Continuous Improvement”, so what I do is help my fellow IBMers improve the ways they work.
- Utilized advanced technology platforms to enhance situational awareness and support decision-making processes during missions.
- Executed tactical operations with accuracy and control.
- Led training exercises simulating real-world scenarios, preparing personnel for successful deployments in various environments.
- Conducted and oversaw interrogations, briefings and debriefings.
- Served as a subject matter expert on tactical operations, regularly advising leadership on best practices.
- Automation and process improvement.
- Increase the time savings for IBM.
- Worked a project with time savings of 20,000 hours per year.
Agile Coach
IBM
09.2020 - 06.2021
- I had 21 squads (with 20 employees) that I worked with daily to provide Agile coaching and assistance.
- I make sure that the squads have everything that they need as far as direction on how to work more efficiently and have greater output.
- The countries I work with daily are India, Ireland, Germany, Mexico, Romania, Argentina, Singapore, Brazil, China, Hungary, and the Czech Republic.
- I rolled out Agile across GBS (Global Business Services) and GTS (Global Technology Services) sectors of IBM successfully.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Identified and recommended staff for key positions and departments.
Request for Service Program Manager
IBM
03.2015 - 09.2020
- I manage multi-million-dollar companies for IBM on new requests coming into the company, these are existing contracts but desire additional services/software etc.
- I had been doing this for five (5) years and had gotten excellent response from my manager on my work provided.
- I kept track of the invoicing going to the client to make sure they are provided as accurate as possible.
- I communicate with the client about the things they require and things that may need changes as far as the contracts.
- Pricing contracts throughout the whole of working in this position.
- Worked between Clients and IBM Finance to review monthly Invoicing to make sure all information was correct and disputes were resolved.
- Closed multi-million-dollar account that was terminating without a Project Manager (PM) or Project Executive (PE), I started working on new accounts and I completed a lot training/trained my peers.
- Gave new perspective and suggest changes to help decreases confusion of learning and cycle time for the RFS process.
- I have received excellent reports on my work every year and have received praise from the clients for the support I provide.
- I received the more “challenging” accounts because I can organize them, succeed in client communications, and process improvements that lead to effective workflow.
- Coached team members on productivity strategies to accomplish challenging goals.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
Education
Master of Arts - Business Management
The College of St. Scholastica
Duluth, MN05.2008
Skills
Contract management
Customer relations
Customer satisfaction
Finance
Inventory management
Invoicing
Organizational skills
Project Management
Bid Pricing
Windows
General Plumbing
Building Maintenance
Safety Monitoring
Physical Strength and Stamina
Groundskeeping and Landscaping
Heavy Lifting
Staff Scheduling
Word Processing
Documentation And Reporting
Business Planning
MS Office Applications
Software Documentation
Professional writing
Financial Analysis
Timeline
Maintenance Assistant
Bangor Area School District
08.2023 - Current
Digital Strategy Specialist
IBM
04.2022 - 04.2023
Tactical Kaizen
IBM
07.2021 - 04.2022
Agile Coach
IBM
09.2020 - 06.2021
Request for Service Program Manager
IBM
03.2015 - 09.2020
Master of Arts - Business Management
The College of St. Scholastica
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