Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kendra Rightsell

Scottsdale,AZ

Summary

To secure a career that fully utilizes my training, education, experience, and skills, while making a significant contribution to the success of the organization. Customer-oriented Bartender with a six-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Development Account Manager

All About People
Scottsdale, AZ
09.2023 - Current
  • Successfully completed the vendor registrations for multiple MSP's (including one the nation's largest) bringing in over 25,000 open jobs to our firm
  • Negotiated contracts that resulted in multilevel open job requisitions
  • Completed 65 - 85 outbound calls per day
  • Generated leads through cold calling and sourcing by identifying opportunities in target markets
  • Promoted All About People's products and services to prospective clients
  • Used CRM software (Bullhorn) to manage and maintain accurate records of customer interactions
  • Prepared and executed sales contracts; following company rules, guidelines, and the established pricing structure

Bartender/Server

Pasta Brioni
Scottsdale, AZ
03.2023 - 09.2023
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
  • Collaborated with the kitchen through POS and verbally to ensure the highest caliber guest experience
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards
  • Recorded and delivered orders accurately and efficiently, resulting in smooth service
  • Supported serving staff, food runners, support staff, and hosts to keep restaurant presentable and ready for service
  • Offered advice for wine, entree, appetizers, and dessert items
  • Maintained a clean and organized bar area resulting in a pleasant and comfortable dining experience
  • Successful multi-tasking while remaining professional and courteous in a fast-paced, high-volume environment
  • Educated guests on daily specials and appetizers, entrees, dessert, and other menu items
  • Skilled at anticipating, identifying, and fulfilling guests' needs and clarifying special orders
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Learned roles of other departments to provide coverage and keep restaurant operational
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Manager/Bartender/Server

Clancy's Pub
Scottsdale, AZ
02.2018 - 01.2023
  • Counting banks and cash drawers, and prepared and ran bank deposits
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day while owners were absent/traveling
  • Worked with vendors to bring in new inventory and complete weekly orders
  • Served 18 bar seats and worked the server well for server drinks for a 200 seat capacity floor
  • Prepared drinks while maintaining a clean, sanitary, and well-stocked working area
  • Prepared beverages, cocktails, and wine orders in adherence to state, city, and company alcohol laws
  • Checked patrons' IDs to ensure they met the required drinking age – if alcohol was ordered
  • Operated cash register and Point of Sale (POS) system - aloha - for transactions and made proper change for cash transactions
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
  • Scheduled/Planned/Assisted bookings in our private event space - Clancy's Jack Room
  • Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times
  • Provided excellent wait service to customers ensuring satisfaction
  • Provided information on weekly specials and popular menu items to drive food sales
  • Delivered food in a timely manner or communicated with table regarding food delays

Behavioral Accounts Manager

Concentric Healthcare Staffing
Scottsdale, AZ
05.2015 - 07.2018
  • Lead a team of internal staff – Senior Recruiter, Recruiter, Staffing Coordinator, and On-call Staffing Coordinators
  • Managed an average of 40-52 active clients and their individual staffing and recruitment needs
  • Responsible for managing schedules, compliance, and payroll for 150-180 external employees - resulting in an average of 3500 staffed hours per week
  • Assisted the payroll department with collections and personally recovered over $56,000 in unpaid invoices
  • Motivated and empowered my team while holding them accountable to their job requirements
  • Developed relationships of mutual trust with staff and clients while handling situations of concern with sensitivity
  • Helped others gain knowledge and skills due to creating an effective learning environment
  • Sourced, screened, interviewed, on-boarded, and retained employees hired for per diem, direct hire, and contract positions
  • Credentialed employees while adhering to the state rules and regulations, JCAHO (Joint Commission), and company policies and procedures
  • Maintained compliance for each working staff – ensured credentials were updated and submitted before expiration
  • Worked with vendors, high-level client requests, and multi-client contracts to submit/place qualified candidates
  • Worked with staffing teams at hospitals, schools, group homes, and behavioral facilities to place qualified staff into open positions/shifts
  • Worked with recruitment team to place active candidates
  • Resourcefully planned staff schedules to accommodate call-offs, cancellations, and a high number of client needs.

Education

Associate of Arts - Architectural Drafting Technology

Scottsdale Community College
Scottsdale, AZ
01.2011

Skills

  • Beverage Preparation
  • Suggestive Selling
  • Responsible Alcohol Service
  • Order Management
  • Menu Memorization
  • Health Codes Compliance
  • Food Service
  • Service-Oriented Mindset
  • Bar Service Preparation
  • Safe Serving Knowledge

Certification

  • Title 4 - Liquor Certification
  • AZ Food Handlers Card

Timeline

Business Development Account Manager

All About People
09.2023 - Current

Bartender/Server

Pasta Brioni
03.2023 - 09.2023

Manager/Bartender/Server

Clancy's Pub
02.2018 - 01.2023

Behavioral Accounts Manager

Concentric Healthcare Staffing
05.2015 - 07.2018

Associate of Arts - Architectural Drafting Technology

Scottsdale Community College

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Kendra Rightsell