Kendra Rivas Martinez
Augusta,GA
Summary
Dynamic U.S. Army Reserve Officer with proven expertise in logistics management, personnel development, and operational planning. Successfully improved unit readiness by 25% through strategic training initiatives, process optimization, and cross-functional collaboration. At The Home Depot, increased service quality scores and team productivity by streamlining workflows, reducing task completion time by 15%. Recognized for exceptional problem-solving skills, attention to detail, and the ability to deliver results under high-pressure, fast-paced environments. Committed to mission success and organizational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
US Army Reserve Officer
US Army
06.2022 - Current
- Plan, coordinate, and execute all logistical functions to support medical readiness and operational requirements for an Army Reserve medical unit.
- Enhanced unit readiness by conducting thorough evaluations and implementing effective training programs.
- Facilitated cross-functional collaboration between reserve officers and full-time personnel for increased synergy on joint missions.
- Supervise personnel assigned to logistics functions and provide mentorship, task delegation, and performance evaluation in support of mission goals.
- Develop internal SOPs for equipment turn-in, inventory management, and training tracking, improving overall unit efficiency.
- Develop comprehensive training plans to improve officer skills and performance in high-stress situations.
Special Services Supervisor
The Home Depot
01.2022 - Current
- Coordinated cross-departmental efforts to achieve shared goals more efficiently than ever before, fostering collaboration between separate teams who would have otherwise focused solely on their individual tasks at hand.
- Improved overall service quality by closely monitoring performance metrics and addressing areas of concern.
- Enhanced team productivity by implementing efficient workflow processes and procedures.
- Managed multiple projects simultaneously, ensuring timely completion while maintaining high-quality standards throughout each project phase.
- Mentored junior staff members, sharing expertise and best practices to enhance their skills and knowledge.
- Oversaw daily operations within the department, effectively resolving issues as they arose and promoting a positive work environment for all employees involved in special services activities.
- Led a diverse team of professionals in delivering exceptional customer service experiences for clients.
Education
Nursing
Antillean University
Mayaguez, PR05-2022
Skills
- Personnel management
- Cultural awareness
- Intelligence analysis
- Security operations
- Logistics management
- Teamwork and loyalty
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Customer service
- Data entry
- Critical thinking
Certification
- Certified BLS/ALS, American Heart Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
US Army Reserve Officer
US Army
06.2022 - Current
Special Services Supervisor
The Home Depot
01.2022 - Current
Nursing
Antillean University
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