KENDRA ROBERTSON
Spencer,Oklahoma
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Certified Central Sterile Technician
Children's Hospital
06.2018 - 06.2023
- Created safe operating environments for invasive and non-invasive procedures
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons’ preferences or instruction
- Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Cared for over 40 patients per day
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
Support Specialist
Macy's
06.2016 - 02.2018
- Assist customers with merchandise, created enhanced shopping experience through use of tools and technology.
- Process merchandise to floor-ready standards, record result of floor moves, work independently during inventory count.
- Analyze damage clothes, follow safety protocols, tagging, ordering, pricing and RFID's.
- Helped 20 customers per day
- Increased sales
Education
Bachelor of Science - Cybersecurity
Mid-America Christian University
Oklahoma City, OK05.2023
Associate of Science - Science
Oklahoma City Community College
Oklahoma City, OK05.2017
Skills
- Strong Communication
- Critical Thinking
- Customer Service
- Team player
- Adaptable
- Problem Solving
- Handling Information and Content
- Multitask
- Creativity
- Empathy
- Identifying Risks
- Security Improvements
Timeline
Certified Central Sterile Technician
Children's Hospital
06.2018 - 06.2023
Support Specialist
Macy's
06.2016 - 02.2018
Bachelor of Science - Cybersecurity
Mid-America Christian University
Associate of Science - Science
Oklahoma City Community College
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