Kendra Robertson
Santa Clara,CA
Summary
Adept at enhancing patient care and efficiency, my tenure at Bittner Family Dental Group honed skills in dental radiography and patient relations along with patient care. Mastered sterilization techniques and inventory management, significantly improving safety and resource use. Collaborated effectively with teams, ensuring optimal patient experiences and workplace harmony. All of my previous experiences contributed to my growth in patient relations/customer service. Coming across a lot of different people and personalities, I am great at adapting to my surroundings. A very determined and eager learned. Receptive to teaching and chance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant
Bittner Family Dental Group
Saratoga, CA
11.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Chairside manner with patients, accommodating to their needs.
- Assisted in medical procedures, after care for patients when sedated or under anesthesia.
- Monitoring patients, taking vitals like blood pressure and pulse.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Cashier Assistant
Costco
San Jose, CA
08.2020 - 11.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
Host
IHOP
Santa Clara, CA
06.2018 - 05.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Diploma -
Mission Early College High School
Santa Clara05.2020
Diploma -
Santa Clara High School
Santa Clara, CA06.2018
Skills
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
- Professionalism and Etiquette
- HIPAA Compliance Understanding
- Team Collaboration
- OSHA Regulations Knowledge
- Patient Relations
- Patient Education
- Sanitation protocols
- Electronic Charting
- Patient Services
- First Aid Training
- Oral Surgery Assistance
- Inventory Management
- Patient Care Coordination
Accomplishments
- Certified dental assistant
- Independent
- Mentored over Number dental assistants.
- Improved revenue Number% by following up with insurance providers on outstanding bills.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
Certification
- Dental assistant
- Sterilization
- X-Ray License
- BLS certification
- HIPAA
- CNA Certified
- Finished CNA school May 2024
Timeline
Dental Assistant
Bittner Family Dental Group
11.2022 - Current
Cashier Assistant
Costco
08.2020 - 11.2020
Host
IHOP
06.2018 - 05.2020
Diploma -
Mission Early College High School
Diploma -
Santa Clara High School