Destiny Graham
Summary
Certified Medical Assistant with 7+ years of experience in customer service and medical office settings. Skilled in patient care, administrative support, and clinical procedures, with a strong ability to multitask in fast-paced healthcare environments. Dedicated to delivering compassionate patient interactions while ensuring efficiency in front-office and back-office operations. Adept at scheduling, insurance verification, medical documentation, and assisting providers with examinations and treatments. Known for excellent communication, teamwork, and problem-solving skills to enhance patient satisfaction and streamline workflow.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service
08.2022 - Current
- Provide customer service to taxpayers, tax practitioners, and other stakeholders by responding to inquiries via telephone
- Respond to taxpayer inquiries regarding account balances, payments, filing status, refunds, credits, deductions, etc
- Research and resolve complex issues related to taxes, accounts, and compliance with IRS regulations
- Assist taxpayers in understanding their rights and responsibilities under the Internal Revenue Code
- Monitor and update taxpayer accounts as needed
- Process requests for payment plans, installment agreements, and offers in compromise
- Review documents submitted by taxpayers to ensure accuracy and completeness
Extern
Memphis Internal Medicine and Pediatric
09.2024 - 11.2024
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Office Assistant
Methodist LeBonheur Healthcare
11.2018 - 06.2022
- Maintained up-to-date system with current personal, financial, and clinical details for each patient
- Supported patients' needs and maintained strict confidentiality of medical and personal data
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements, and submitting claims
- Called existing patients to set up appointments
- Uphold quality assurance standards, verifying details and appointments to minimize errors and complaints
- Facilitated smooth office communication, distributing mail and messages, organizing paperwork, and coordinating records transfers
- Offer skilled support to licensed nursing professionals and office practitioners, promoting smooth appointment flow
- Collected patient copays and balances
- Scheduled patient appointments in EMR system
Eligibility Representative
Accredo Health Group
05.2016 - 11.2018
- Contacting the client for more information and completing the required prior authorization to proceed with the drug/order
- Fact checking, record keeping, and advocacy on behalf of clients
- Obtaining pre-certifications and pre-authorizations for procedures and medications
- Assists patients who need treatment requiring insurance carrier pre-authorization
- Triaged high volume of inquiries and assigned cases to personnel for review
- Scheduled benefits claimants for adjudication interviews to address questions of eligibility
- Maintained impeccable records of assigned cases, using data to determine eligibility and prepare reports
- Answered applicants' questions about benefits and claim procedures
- Helped applicants understand requirements, application procedures, and legal rights
Education
Medical Assistant Diploma -
Concorde Career College
12.2024
HIGH school Diploma -
Douglass High School
05.2014
Skills
- HIPAA Regulations Knowledge
- Venipuncture Proficiency
- Data entry proficiency
- Proficient Typist at 50 WPM
- Insurance Verification
- Client Retention
- CPR Certified
- Collaborative Teamwork
- Document Management
- Administrative Experience
- Injection Administration
- Clinical Vitals Management
- Multitasking
- Electrocardiogram Interpretation
- Medical Terminology
Timeline
Extern
Memphis Internal Medicine and Pediatric
09.2024 - 11.2024
Contact Representative
Internal Revenue Service
08.2022 - Current
Medical Office Assistant
Methodist LeBonheur Healthcare
11.2018 - 06.2022
Eligibility Representative
Accredo Health Group
05.2016 - 11.2018
HIGH school Diploma -
Douglass High School
Medical Assistant Diploma -
Concorde Career College
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